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Transcom • Remote, Spain

Technical Support Engineer with French

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top 3 scores:
76%

Location flexibility

74%

Diversity

74%

Inclusion

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Job Description

Description & requirements

Description

We’re looking for a Technical Support Engineer to join our Support team. To be successful in this role you should be passionate about providing a high level of technical support for Charging Stations across a wide array of complex issues across our product lines. You will be part of the 2nd Line Support team that is responsible for supporting questions raised by our supplier and installation partners, resolving complex issues, escalating them with proper documentation to our L2.5 teams and coordinating corrective and preventive action plans with the L2.5 Engineering team.

Your responsibilities include:

  • Track concerns and tasks and follow up on tickets in the incident management system (Salesforce)
  • Resolve customer / partner’s issues on charging hardware operations and installations
  • Resolve customer / partner’s issues on our software systems
  • Perform root cause analysis on new issues
  • Perform deep analyses of technical inquiries and provide feedback on hardware and firmware development
  • Ensure proper escalation of issues and follow up
  • Communicate with installers and partners (email, phone)
  • Document and follow-up with technical incidents including providing feedback to the relevant teams (i.e. Quality, Supply Chain, L3 Support, Project Management)
  • Develop a deep technical understanding of the product and its lifecycle

What you bring to the team:

  • Bachelor’s degree or relevant work experience in a technical field (electrical engineering, electronics, mechanical engineering or similar)
  • Fluency in French and English
  • At least 3 years of work experience in tech support roles (ideally within technology / energy / electrical / automotive companies)
  • Experience working with hardware
  • Experience with cloud connected embedded systems, or programming / scripting languages (i.e. embedded C, JSON, XML) is a plus but not mandatory
  • Understanding of customer support / call center operations (telephony, case management tools and processes)
  • Experience with ticketing systems is a plus (i.e. Salesforce)
  • Attention to detail and commitment to quality
  • Customer-centric mindset
  • Ability to work with remote teams
  • Excellent verbal, writing and typing skills

What we offer:

  • Competitive base salary + language bonus
  • Remote work from Spain - no commute!
  • Paid training and day-to-day support - we foster an international and inclusive environment that makes you feel supported, encouraged and welcome from day one
  • We are committed to your growth and success
  • Be part of the green energy revolution and help shape the future of transportation
  • Opportunities to grow within our organization - more than 50% of our senior positions are held by agents

What Life at Transcom is like:

We have 30,000 customer experience specialists across 28 countries, delivering services in 33 languages to international brands in various industries. Due to our recent success, we are expanding our award-winning teams and investing in our employees.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

If this role sparks your interest and you want to know more about the position, please apply for more information.

We look forward to hearing from you!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



Company benefits

20 days annual leave + bank holidays
Accrued annual leave
Employee discounts
Open to part-time employees
Optional unpaid leave
Relocation packages
Teambuilding days

We asked employees of Transcom what it's like to work there, and this is what they told us.

Location flexibility
76%
Employees are largely happy with their working location freedom
Hours flexibility
70%
Employees are largely happy with the flexibility in the hours they work
Benefits
57%
Employees are moderately happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
68%
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
74%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
74%
Employees feel that the culture supports equity and inclusivity well
Culture
73%
Employees enjoy the working environment
Mission
69%
Employees feel quite excited about the company mission
Salary
45%
Employees feel that their salary is fair and in line with the market average

Working at Transcom

Company employees

30000

Gender diversity (male:female)

46:54

Currently Hiring Countries

Latvia

Lithuania

Norway

Portugal

Spain

Sweden

Office Locations