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top 3 scores:
76%

Location flexibility

74%

Diversity

74%

Inclusion

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Job Description

Description & requirements

Description

We are seeking a dynamic and results-oriented Business Manager to lead and grow a key business area within the Customer Experience market. As a Business Manager, you will be responsible for achieving revenue targets, optimizing profit margins, and ensuring exceptional client and employee satisfaction.

You will play a key role in business development, operational excellence, and financial management while fostering strong team collaboration and leadership.


Key responsibilities:

  • Drive revenue growth, optimize profitability and manage financial forecasting to achieve business goals;

  • Oversee the recruitment, training and development of a high performing team. Ensure a positive and motivating environment that encourages growth and retention;

  • Build and maintain strong relationships with clients, ensuring satisfaction and continued business development. Lead negotiations for contracts and retention;

  • Drive continuous process improvement to enhance operational efficiency, service delivery and quality standards;

  • Identify and capitalize on new business opportunities, lead sales and marketing efforts, and expand relationships with existing clients.


Requirements:

  • Fluency in German (C1+) spoken and written;

  • Fluency in English (C1+) spoken and written;

  • Minimum of 2 years of proven experience in a leadership role within a Commercial and/or Operational context;

  • Previous experience in Client Relations, Sales, Business Development;

  • Strong understanding of CRM best practices and customer-centric markets;

  • Experience with P&L management and financial oversight;

  • Ability to analyze data, create actionable insights and drive decisions that impact both the bottom line and customer satisfaction.


What’s in it for you:

  • Competitive salary and benefits package;

  • A dynamic and collaborative work environment with opportunities for career growth and development;

  • The chance to make an impact in a rapidly evolving and high-growth industry;

  • A company culture built on mutual support, teamwork and commitment to customer satisfaction.




Why Transcom?

  • We are a global leader in customer experience, with over 30 000 specialists across 29 countries, delivering services in 33 languages;

  • We offer a collaborative and dynamic environment with plenty of opportunities for career advancement and professional development;

  • We are committed to fostering a diverse, equal-opportunity workplace where everyone’s contributions are valued;

  • At Transcom, we believe in the power of teamwork. We support each other, work together and celebrate our collective success.

Be part of a company that works with some of the world’s most recognized brands, delivering tailored customer experiences that make a difference.


Company benefits

20 days annual leave + bank holidays
Accrued annual leave
Employee discounts
Open to part-time employees
Optional unpaid leave
Relocation packages
Teambuilding days

We asked employees of Transcom what it's like to work there, and this is what they told us.

Location flexibility
76%
Employees are largely happy with their working location freedom
Hours flexibility
70%
Employees are largely happy with the flexibility in the hours they work
Benefits
57%
Employees are moderately happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
68%
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
74%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
74%
Employees feel that the culture supports equity and inclusivity well
Culture
73%
Employees enjoy the working environment
Mission
69%
Employees feel quite excited about the company mission
Salary
45%
Employees feel that their salary is fair and in line with the market average

Working at Transcom

Company employees

30000

Gender diversity (male:female)

46:54

Currently Hiring Countries

Latvia

Lithuania

Norway

Portugal

Spain

Sweden

Office Locations