Tomorrow Group • London, United Kingdom

Business Director

Employment type:  Full time

Remote-first – with Office / Co-Working Space

Core hours 11–3

Dog friendly

Job Description

Tomorrow is a collection of companies that build better, faster, smarter solutions, to deliver exceptional digital experiences. Made up of some of the smartest minds, Tomorrow is shaping the future of digital experience, today.

Found is a multi-award-winning digital growth agency whose vision is to be the agency of the future, now. Harnessing the efficiencies of technology and the future-thinking of a smart team of analysts, specialists, consultants and creatives, Found helps its clients grow their businesses online measurably, responsibly, and significantly.

www.found.co.uk

As Business Director, you are a senior member of the team within the agency, that is responsible for client excellence and growth. With a wealth of superior client-facing and commercial experience, you will understand business challenges and opportunities, and how Found can deliver against them. You will lead on a portfolio of client accounts, working with the Account Directors and their respective teams to deliver effective solutions and performance.

With an astute ability to understand market and business challenges, and a great aptitude to ‘read clients’ and truly appreciate what makes them tick, you will continually steer excellence within the agency, ensuring we are delivering the right services to clients to achieve their business objectives.

Requirements

CLIENT RETENTION & GROWTH.

  • Develop and maintain successful and profitable relationships with key senior-level clients.
  • Client retention and client service and fee growth.
  • Ensure clients are receiving the best Found growth experience.
  • Be the contract owner for clients, ensuring we are proactive in commencing conversations with clients around contract renewals and scopes of work.
  • Negotiate with clients on contract terms, scopes of work and ad hoc client requests.
  • Understand the client structure and the various reporting lines to create the right level of relationships with relevant client contacts.
  • Monitor – and own – client performance; understanding impact and narrative whilst having the ability to identify if/when step changes in approach are needed.
  • Identify other services Found can offer to support the client in meeting their business objectives as well as upsell opportunities for current services.
  • Project manage activity, including updating digital plans, action trackers, team and budget tracker to ensure effective management of accounts.
  • Ensure deadlines are met and that client expectations are managed.
  • Work with specialist teams to find solutions to roadblocks/client issues with delivery of activity.
  • Ensure activity against scope of work is delivered as per client roadmap.
  • Manage overburn for clients, ensuring we are servicing the client profitably.
  • Represent and contribute to company meetings.
  • Work collaboratively with the specialist teams to understand client objectives and create strategies to deliver on these, ensuring the right activity is prioritised.
  • Mentor and develop the team in finding creative solutions to both client and internal challenges.
  • Work with Account Directors to ensure forward-thinking on accounts and that we are pitching fresh and innovative ideas to clients.
  • Foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
  • Own the monthly reports for clients, ensuring they are of high quality, offer value and provide insights to Found’s activity.
  • Lead on quarterly business review and monthly meetings to ensure strategy effectiveness, valuable insights and narrative is communicated to the client.
  • Support in new business pitches as and when required.
  • Manage key partner relationships and ensure we are utilising information shared to inform our client activity.
  • Represent the agency at events and conferences.
  • Manage, lead, and motivate a team of Business Managers.
  • Complete weekly 121s with direct reports.
  • Provide positive and constructive feedback to direct reports to aid their development.
  • Train and develop members of the growth team.
  • Conduct quarterly development meetings with your team members, ensuring PDPs are in place with clear actions and objectives.
  • Work with specialist teams to bring creative solutions to help the growth of current clients and prospective clients.
  • Lead integration and cross team collaboration, ensuring all channels are working harmoniously to achieve client’s business objectives, and that we are operating in the right channels to achieve these.
  • Act as the client advocate in the agency, ensuring roadmaps/scopes of work are in line with the client’s business objectives and provide value for their business growth.
  • Identify red flags/threats to either the relationship or services Found provides to clients. Work with the specialist team to formulate a plan and execute for the best chance of client retention.
  • Act as an escalation point for client issues and opportunities.
  • Report client performance to the leadership team in a concise and effective manner.

TEAM OPERATIONS.

  • Project manage activity, including updating digital plans, action trackers, team and budget tracker to ensure effective management of accounts.
  • Ensure deadlines are met and that client expectations are managed.
  • Work with specialist teams to find solutions to roadblocks/client issues with delivery of activity.
  • Ensure activity against scope of work is delivered as per client roadmap.
  • Manage overburn for clients, ensuring we are servicing the client profitably.
  • Represent and contribute to company meetings.

STRATEGY.

  • Work collaboratively with the specialist teams to understand client objectives and create strategies to deliver on these, ensuring the right activity is prioritised.
  • Mentor and develop the team in finding creative solutions to both client and internal challenges.
  • Work with Account Directors to ensure forward-thinking on accounts and that we are pitching fresh and innovative ideas to clients.
  • Foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
  • Own the monthly reports for clients, ensuring they are of high quality, offer value and provide insights to Found’s activity.
  • Lead on quarterly business review and monthly meetings to ensure strategy effectiveness, valuable insights and narrative is communicated to the client.
  • Support in new business pitches as and when required.
  • Manage key partner relationships and ensure we are utilising information shared to inform our client activity.
  • Represent the agency at events and conferences.

TEAM MANAGEMENT.

  • Manage, lead, and motivate a team of Business Managers.
  • Complete weekly 121s with direct reports.
  • Provide positive and constructive feedback to direct reports to aid their development.
  • Train and develop members of the growth team.
  • Conduct quarterly development meetings with your team members, ensuring PDPs are in place with clear actions and objectives.

Benefits

  • Flexible Working
  • Personalised Career Development
  • Employee Wellbeing Initiatives including Employee Assistance Programme
  • Pension
  • Bupa Healthcare
  • And more!

We're a flexible employer so we're happy to hear from people who are looking to work fully remote.

At Tomorrow, we embrace and support diversity, fostering a culture of inclusivity as we know it is fundamental to our mission to make digital marketing more engaging, connected and accountable.

We're an equal opportunity employer and all applicants will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, neurodiversity status or disability status.

Company benefits

Open to part-time employees
Open to compressed hours
Enhanced maternity leave
Adoption leave
Shared parental leave
Summer hours
24 days annual leave + bank holidays
Pregnancy loss leave
Teambuilding days

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Tomorrow Group provides and then we anonymously survey a statistically significant proportion of their employees to make sure Tomorrow Group is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Tomorrow Group

Company employees

70

Gender diversity (male:female)

3:4

Office locations

London
What employees are saying

They are an extremely supportive work place, our physical/mental health always comes first. They understand that life can be disruptive and always accommodate for that.

Tomorrow Group Employee

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