Customer Service Advisor

Job Description

This is an excellent opportunity for an individual who is passionate about Customer Service and has the confidence and enthusiasm to make a mark in the business to improve our service standard.

Please note the salary for this role is £24k.

Check out the progression path for this role here (it sits within the Operations Team, Customer Service category)

We are very open to all types of flexible working, please ask us at the interview stage.

Requirements

You Will:

• Be responsible for dealing with customers enquiries across multiple channels (social media, live chat, emails and occasional phone calls) in a timely manner
• Responsible for our Client returns process end to end
• Work closely with the personal shopping team to assist customers with all lines of enquiry.
• Communicate with customers about their product enquiries and orders, including any delays or changes in delivery
• Be professional and more than happy to go the extra mile for new, existing and potential customers, while maintaining a positive and empathetic attitude
• Implementing processes and procedures to improve the standard of customer service
• Work in an International team

You Have:

• Any experience in a Customer Service role, in fashion would be an advantage
• Familiarity with navigating social media platforms
• Natural communication skills and have a genuine passion for delivering excellent customer service
• Ability to learn quickly
• Ability to thrive in a fast paced environment and manage priorities well
• Experience with Kustomer - Customer Service platform (desirable)

Benefits

• Vitality at Work + Private Medical Insurance plans
• Employee Assistance Programme
• Denplan
• Eyecare Vouchers
• Pension
• Staff discounts
• Enhanced Parent Program + Parental Leave
• The Inclusive Threads DE&I Program
• 25 Days Holiday
• Paid sick leave
• Flexible working
• Long service awards
• Mentorship & Coaching
• 12 weeks Leadership programme

About Threads:

Want to help build the future of luxury fashion commerce? If so, you’ve come to the right place.

Threads is a creative, luxury fashion personal shopping and commerce business. Through social and chat-based media, we inspire our international client base to discover the rarest luxury items. We then search the globe to procure them for our clients; this is the future of retail.

Threads is in Tech City’s Future Fifty programme which recognises some of the UK’s fastest growing businesses, pioneering the best luxury shopping experience in the world!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Equity in selection practices

Threads practise equity in selection through targeting less represented talent pools, and offering access to development and support in interviews. We do this because we want to provide less represented groups with access to opportunities, and us, access to great people. All candidate offers are decided on the basis of qualifications, merit, and business need. If we have two candidates at the final stage, we choose the best candidate for the job.

We are a Disability Confident Employer, and have committed to the recruitment and continued employment of people with disabilities. We are working towards improved employment practices to ensure those with disabilities receive full and fair consideration for all types of vacancies as well as for training, career development and promotion. Our goal is to be recognised as an employer providing employment opportunities for people with disabilities.