SAP BTP Customer Success Manager Expert (f/m/d)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

All SAP locations in Germany as for example Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Hallbergmoos are possible.

What you'll build

The focus of this position is to help customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through Integration, Extension and custom AI of the Intelligent Enterprise. SAP BTP Customer Success Managers (CSMs) work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers

The BTP Customer Success Manager Expert (f/m/d) (CSM) role is responsible for growing the BTP Business in their assigned customer territory by developing relationships with technical and business decision makers, analysing and positioning new BTP potential in their accounts to ensure broad consumption of the portfolio both within and across application projects. BTP CSMs apply the „Future Ready Enterprise“ Methodology to help grow customers in their Maturity through Technical Advisory and identify new visionary use-cases through Consultative Business Development approaches.

• Customer success and adoption: Proactively partner with customers to sustainably increase consumption of SAP BTP services. Coordinate activities with the Account Team, build and execute consumption plans - tailored and at scale, and engage with business stakeholders to identify and implement new BTP use cases.
• Strategic advisory and transformation expertise: Analyze the big picture, apply expertise in digital transformation, and coach customers on both technical and business outcomes. Demonstrate added value and provide recommendations that prepare customers to make the best use of BTP solutions in alignment with SAP’s overall strategy and roadmap.
• Primary point of contact and orchestration: Act as the strategic SAP BTP point of contact, orchestrating success resources across SAP and customers in line with the SAP BTP engagement model.
• Customer advocacy: Serve as the voice of the customer to internal SAP stakeholders, ensuring customer needs and feedback are represented and addressed across the organization.
• Collaboration and extended services: Work closely with Cloud Success Services, centers of expertise, Account Teams, Pre-sales, Product Management, Support, Services, Partners, and more. Depending on the engagement, you may also deliver premium subscription service.

What you bring

• Industry and functional expertise: Bring experience from the IT industry in areas such as Solution Management, Project or Product Management, Implementation, Pre-sales, Customer or Solution Advisory, Customer Success, Consultative Sales, or Consulting.
• Customer-focused Business Development: Combine a strong customer service mindset and passion for learning new technologies with high ambition for growth and success by actively solving business challenges, adressing future customer needs to achieve a growth target.
• SAP and Business Suite knowledge: Demonstrate a strong understanding of SAP Business Suite and the concept of “Clean Core” via BTP. Understand SAPs LoB Solution Portfolio to be able to bridge Business & Technology. Bring expertise in one or more SAP BTP portfolio areas—such as Integration Suite, Event-Driven Architectures, SAP Build (Process Automation, ABAP Cloud, Runtimes), or Custom AI.
• Cloud and technology proficiency: Possess solid knowledge of public cloud platforms and providers, including Microsoft Azure, Amazon Web Services, and Google Cloud. Practice in Consumption-based Cloud Business Models is an advantage.
• Communication and collaboration: Showcase excellent communication and presentation skills, with the ability to navigate complex organizational dynamics internally at SAP and externally with customers and partners. Familiarity with design thinking methodology is a plus.
• Language requirements: Proficiency in both German and English at C1 level or higher is mandatory for this role.

Where you belong

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.
The SAP Business Technology Platform CSM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences

#SAPCSCareer

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436280 | Work Area: Sales & Pre-Sales (Customer Success) | Expected Travel: 20 - 40% | Career Status: Professional | Employment Type: Full time or part time unlimited | Location: All SAP locations in Germany as for example Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Hallbergmoos are possible. | #LI-Hybrid

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