Private Cloud ERP Support Associate Engineer

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As a Private Cloud ERP Support Associate Engineer, you will troubleshoot and solve incoming customer issues through multiple channels, such as cases, Expert Chat and Schedule an Expert. Collaboration, customer focus and communication are key to achieving strong customer satisfaction and these are assets we associate to the role of support engineer within Private Cloud ERP. Functionally, some key tasks are listed below:

Summary

• Analyse and resolve customer Incidents by means of knowledge databases and verification of software customising entries and hardware parameters.
• Report errors and identify possible resolution to development support
• Become an active participant in the SAP community, developing as a trusted advisor
• Provide consultation for customers on procedural issues and queries
• Provide Mission Critical Support on weekend and evening shift as scheduled
• Share knowledge as a collaborator and advocate for our global engineer community
• Create content for and maintain the technical knowledge database
• Drive all aspects of the engineer E2E workflow (Pulse, Swarming, KCS etc)
• Leverage the resources within the portfolio to progress and develop your own career.

If successful, you’ll join an experienced team locally in Ireland and collaborate with your colleagues globally across teams based in EMEA, AMER and APJ. In the Private Cloud ERP area, you’ll begin your customer support journey with the relevant team. You’ll support our customers and partners with a cloud mindset and work with industry defining applications across our Private Cloud ERP suite. You’ll build your troubleshooting expertise across topics such as; APIs, Debugging, configuration and research methodologies.

Role Requirements

• Previous internship or related work experience would be an advantage
• Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is preferable
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions
• Strong technical skills, knowledge of coding and ABAP an advantage
• An early adopter / cloud mindset and the ability to thrive in a changing environment
• Strong collaboration skills and a flexible approach to working in teams
• Excellent customer focus & English communication skills (oral and written)
• Shift / weekend work flexibility will be required or as per business need
  

The Portfolio and Development

As a member of the Private Cloud ERP team and the wider product support organisation, you can be confident that focus will be placed on:

• Career progression – At SAP we are known for offering employees the tools and support to develop in their career.
• Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training.
• A Supportive environment – we encourage expression, collaboration, individuality and diversity – you will work with global teams spanning a range of nationalities and languages.
• Working on world class cloud products and services – enhancing your technical and SAP knowledge.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 426361 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.