Head of Digital Americas O2C HUB

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Purpose and Objectives

The Head of Digital Americas O2C HUB will lead and manage the Order-to-Cash (O2C) operations across the Americas region within the Global Finance Services (GFS) organization. This role is responsible for overseeing regional teams supporting SAP Ariba Cash Collections, SAP Concur Digital Collections and Concur O2I. The role ensures operational excellence, strategic alignment, and continuous improvement across all O2C-related functions, including billing, cash collection, customer engagement, and integration of new Lines of Business (LoBs).

Success in this role requires close collaboration with internal stakeholders across Finance, Controlling, and Commercial teams, as well as maintaining productive relationships with external customers and global partners.

About SAP Ariba and SAP Concur

SAP Ariba is the world’s largest business commerce network, enabling companies to connect, collaborate, and transact with global trading partners through cloud-based applications. The Ariba® Network empowers businesses of all sizes to manage procurement, cash flow, and supplier relationships more efficiently and effectively.

SAP Concur is the global leader in integrated travel, expense, and invoice management solutions. By automating employee spend management, SAP Concur enables organizations to improve compliance, reduce operational costs, and make data-driven decisions that optimize business performance.

Key Responsibilities

· Lead and support the regional management team overseeing Ariba and Concur O2C operations.

· Ensure the successful execution of finance operations in the Americas region, including cash collection, billing, and order-to-invoice processes.

· Manage month-end close activities and ensure accurate financial reporting.

· Engage with senior leadership to identify and mitigate financial and operational risks.

· Champion the adoption of global best practices and ensure process standardization across regions.

· Foster a culture of agility, collaboration, and continuous improvement within the O2C team.

· Act as a change leader to drive transformation and operational excellence.

· Design and implement upskilling and end-to-end training initiatives for regional teams.

· Collaborate with global counterparts to ensure alignment on cross-regional strategies and frameworks.

· Drive integration and onboarding of new business units and Lines of Business (LoBs) into the O2C framework with minimal disruption.

Qualifications and Experience

· 5 years of GFS experience (CC, O2I, SDC preferred).

· 2 to 5 years of proven leadership experience in finance operations, with a focus on Order-to-Cash processes.

· Strong understanding of global finance functions, process optimization, and shared services environments.

· Demonstrated ability to lead cross-functional teams in a dynamic and complex organizational structure.

· Experience working with cloud-based platforms such as SAP Ariba, SAP Fieldglass, SAP Concur, etc. is strongly preferred.

· Track record of driving transformation, standardization, and continuous improvement initiatives.

· Excellent communication skills with the ability to engage stakeholders at all levels.

· Experience in managing teams and projects.

· Experience in Transformations and Agile tools.

· Key commercial business knowledge.

Education and qualifications/ skills and competencies

· Bachelor’s Degree, MBA preferred.

· Thorough knowledge of SAP FI, SD, Ariba Admin, Concur Salesforce and other collection tools

· Very good MS Office skills (Excel, Word and PowerPoint).

· Excellent English skills.

· Experience in managing & measuring process improvement.

· Innovative and change-friendly mindset, interest in pioneering new GFA processes and tools in the digital volume world.

· Data driven and analytical thinking.

· Strong sense of responsibility, reliability and quality-oriented work

· Stakeholder Engagement

· Escalation Management

Preferred knowledge and experience:

· Besides the requested work experience: experience in sales or in interacting with customers

· Experience using a customer relationship management tool (CRM tool)

· Knowledge of the procure to pay business process from purchase requisition to payment

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 425413 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.