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SAP • Eschborn, DE

Digital Customer Success Manager - SAP Concur (f/m/d)

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Job Description

We help the world run better


At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

YOUR NEW ROLE

  • Complete proactive customer outreach at all stages of the customer lifecycle
  • Meet & exceed account retention and revenue goals
  • Conduct customer business reviews to drive adoption and expansion of services
  • Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities
  • Establish relationships with customers as trusted advisor and drive customer value realization
  • Contribute to process development and organizational growth projects
  • Maintain a clean book of business and ensure data integrity for the business
  • Be a client advocate and a voice of reason as you cross-collaborate across internal teams
  • Be a Concur product expert

YOUR PROFILE

  • English and German language skills required
  • a few years experience in Customer Success, Customer Engagement or Account Management role
  • A strong team player, can work collaboratively across multiple team
  • Highly structured approach with strong collaboration, communication, and problem-solving skills – ability to handle issue resolution and navigate customers
  • Strong business acumen and ability to drive a value-based conversation
  • Thrive in a fast paced and evolving environment

ABOUT THE TEAM

Our Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a Digital Customer Success Partner, you will be responsible for a large portfolio of Enterprise customers. Digital CSP’s will use a low touch/virtual engagement to provide an excellent customer experience by leveraging digital tools and technology. In this role, you will spend your days partnering with our Enterprise customers providing strategic recommendations that maximize the benefits of their subscription with Concur.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 408550 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Company benefits

25 (UK) 30 (Germany) 21 (India) days annual leave + bank holidays
Accrued annual leave – 1 day/year up to 30 days (UK)
Open to job sharing
Sabbaticals
Adoption leave – Up to 52 weeks (UK)
Open to part time work for some roles
Returnship
Equity packages
Shared parental leave
Enhanced maternity leave
Fertility benefits
Pregnancy support
On-site childcare
Share options
Electric Car Salary Sacrifice
Gym membership
Dental coverage
Health insurance
Private GP service
Mental health platform access
Life assurance
Life insurance
Enhanced pension match/contribution
Enhanced paternity leave
Travel insurance
Cycle to work scheme
On-site gym
Bike parking
Enhanced sick pay
Emergency leave
Enhanced sick days
Company car
Open to part-time employees
Work from anywhere scheme
Childcare credits
Fertility treatment leave
Pregnancy loss leave
Carer’s leave
Nursery salary sacrifice scheme
Family health insurance
Women’s health leave
Annual bonus
401K
Referral bonus
Joining bonus
Employee discounts
Loyalty programme
Non-contributory pension
Personal development days
Personal development budgets
L&D budget
Language lessons
LinkedIn learning license
Study suppot
Studying sabbaticals
Lunch and learns
In house training
Hackathons
Professional subscriptions
Further education support

We need to ask employees of SAP what it's like to work there before we assign the company FlexScore®.

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Hours flexibility
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Benefits
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Role modelling
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Autonomy
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Working at SAP

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107,000

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