Associate Solution Support Engineer - BTP Core Platform Services (Output Management)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You'll Do

As a Solution Support Associate, you trouble-shoot and solve incoming customer problems that are reported online through various industry-leading channels within SAP Business Technology Platform (BTP), Core Platform Services. This role regularly involves liaising with development teams, utilizing teamwork, knowledge databases, problem simulation, and remote work on customer systems to resolve interesting and complex issues while achieving excellent customer satisfaction and experience.

Some of the technologies we support include, but are not limited to:

• ABAP Tools
• Output Management
• Data & Knowledge Management
• Cloud Identity Services
• Upgrades

Responsibilities

• Investigate, analyze complex, real world, unique problems; and resolve critical system issues By thinking independently and applying effective problem-solving skills.
• Technical problem solving & debugging.
• Recommend known technical solutions and develop workarounds for corrective action.
• Properly document communications and actions for customer issues in our CRM system.
• Use SAP and third-party tools to diagnose problems directly on customer systems.
• Participate in Weekend shifts as scheduled.
• Master SAP software that is being used by industries, governments, and multinational companies.

What You Bring

• University degree or College diploma program in Computer Science, Business, Technology, or Mathematics is a plus. We encourage candidates and fresh. graduates from all academic backgrounds to apply.
• 0-2 years professional experience.
• Strong IT affinity is a must to assess, research, and troubleshoot while collecting. information about customer issues.
• Strong communication and customer service skills.
• High proficiency in English (spoken, written and customer management).
• Having programming skills is preferred.
• High level of analytical skills.
• Open and professional communication style.
• Strong team player who learns and adapts quickly.
• Enjoy and derive satisfaction from direct interfacing with customers.

Meet your team

If you’re searching for a diverse, multi-cultural team where you feel empowered, respected and dedicated to your ideas and individual growth- you have come to the right place. Our team culture is to encourage and recognize unique contributions, and provide a fun, flexible and inclusive work environment.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 424101 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.