Legacy Team Executive - RSPB UKHQ - The Lodge

Job Description

Are you enthusiastic and keen to learn new skills? We are looking for a conscientious person with an eye for detail and an interest in the work of the RSPB to join our highly successful legacy team. Legacies are a vital income stream for the RSPB and through being part of the team, you will play a key role in maximising and protecting the RSPB’s future income ensuring our vital conservation work continues.

You will have excellent communication and organisational skills and an ability to absorb facts quickly. You will ideally have previous experience within a challenging and dynamic environment and be capable of working under your own initiative as well as part of a team. You must be computer literate and numerate, and capable of dealing with complex and financial data. In this role you will:

• Assist in the technical operation of our legacy administration function
• Engage regularly with a wide range of external contacts including solicitors, RSPB supporters and other charities
• Learn and embed techniques, systems and best practice to enhance our Legacy Administration function
• Assist in ensuring procedures and standards are well implemented across the Legacy Administration specialism
• Follow legal, regulatory, organisational policy and best practice standards for Legacy Administration
• Follow and deliver on defined priorities in line with the needs of Legacy Administration
• Develop your own skills and capabilities within Legacy Administration to continue to grow and learn, promoting the RSPB values and positive culture at all times

What we need from you

Essentials:

• High attention to detail
• Excellent customer service skills
• Ability to undertake assigned or routine tasks in a timely manner and to a high standard
• Advanced user knowledge of processes and systems relevant to legacy administration, customer relationships or supporter data
• Experience of working with limited supervision and resolving unforeseen issues and challenges
• Initiative and judgement to resolve basic problems independently
• Basic planning, organising and prioritising

Desirables:

• Experience of personal development in a similar or related role
• Experience of developing innovative solutions and contributing to strategic planning.
• Understanding of relevant procedures relative to the role, and the quality outputs and standards required

Additional Information

This is a Full-Time role for 37.5 hours per week.

For further information please contact - legacies@rspb.org.uk

As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence of how you meet the skills, knowledge, and experience listed above.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.