Flexa
Quantexa • Singapore, Singapore

Customer Success Manager

Job Description

At Quantexa we believe that people and organizations make better decisions when those decisions are put in context – we call this Contextual Decision Intelligence. Contextual Decision Intelligence is the new approach to data analysis that shows the relationships between people, places and organizations - all in one place - so you gain the context you need to make more accurate decisions, faster.

Founded in 2016, Quantexa helps organizations make their data more meaningful, and is the world’s leading software company providing a single networked view of internal and external data as an input to analytical and AI models. From compliance, fraud, anti-money laundering and credit risk to customer intelligence and master data management, Quantexa partners with Global Tier 1 Insurers and Banks, Government Agencies and Technology companies to deliver Contextual Decision Intelligence.

Headquartered in London with significant offices in New York, Boston, Toronto, Sydney, Singapore, and Brussels, Quantexa is continuing its expansion, building on our core values of Determination, Ambition, Teamwork and Accountability.

Opportunity:

Customer Success exists at Quantexa to own the journey of our customers, driving proven business value and successful outcomes throughout our engagement with them. Our objective is to build a strong, trusted partnership with our customers, expanding our relationship with them across multiple solution suites and lines of business, retaining them for life.

If you have a passion for advising customers through a consultative customer journey, get in touch.

We are recruiting for a Customer Success Manager with a strong background in big data platforms, enterprise architecture . Customer Success Managers play a key role in Quantexa by being the voice of the customer internally as well as helping our customers develop and execute upon their data and architectural strategies, enabling them to do more with our technology. You will obsess daily over our customers’ roadmaps and their journeys towards using the power of Quantexa across the enterprise.

What You'll Do

  • Be a strategic advisor to the executive level of our customers and prospects, including CIOs, CDOs and CCOs.
  • Understand our solutions and how they can fit into a customer’s architectural environment.
  • Have influence, direction and assurance over our customers future roadmap – this should include their solution, architectural and data strategy.
  • Work across the customer lifecycle through onboarding, delivery and BAU of our customers lifecycle alongside our delivery and product management team to drive customer outcomes.
  • Drive cyclical engagement (e.g. quarterly reviews) to measure, track and deliver business value to the clients.
  • Establish consultative and trusted relationships with clients, guiding them on the steps needed for them to realise. incremental value from their investment in Quantexa.
  • Understand client business goals and anticipate future opportunities.
  • Understand new product requirements, feed these back to R&D to influence Quantexa’s product roadmap.
  • Ensure client expectations are consistently exceeded.
  • Cultivate the correct environment (technical and business) for upselling and identify expansion opportunities.
  • Drive planning sessions to ensure clients are able to fully realise the value from Quantexa.

Quantexa is proud to be an Equal Opportunity Employer. We’re dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Regardless of race, beliefs, colour, national origin, gender, sexual orientation, age, marital status, neurodiversity or ableness – whoever you are, if you’re a curious, caring, and an authentic human being who wants to help push the boundaries of what’s possible, we want to hear from you.

Requirements

In order to be considered for the role:

  • An accomplished digital transformation leader
  • Extensive hands-on technical consulting and solution implementation experience of data programs
  • Track record in enterprise software company/companies, with experience dealing with C-level executives at tier-1 organisations
  • Experience in defining architectural and data strategies as part of ‘Big Data’ initiatives or complex IT programs
  • Experience in Compliance, AML, Fraud, Risk or MDM technologies an advantage
  • Excellent written and verbal communication with the ability to influence client strategy and to set client visions
  • The ability to partner and work with dispersed teams to bring the best of Quantexa to our clients
  • Effectively deal with difficult and challenging situations
  • Strategic and analytical thinker who can transition between strategy and detail conversations when required
  • Comfortable with a fast-paced scaleup organisation

You should have experience with some of the below:

  • Entity resolution / name matching / record linkage / MDM technologies
  • Graph databases / graph analytics technologies
  • Big data technologies
  • Financial crime / compliance technologies
  • Experience with some of the technologies within our stack, such as Apache Spark, Hadoop, Elastic Search, Docker, Kubernetes/OpenShift, Microservices, REST APIs, Kafka, Scala, Spring Boot etc
  • Experience with one or more cloud providers (AWS, GCP, Azure)

Benefits

Why join Quantexa?

We know that just having an excellent glass door rating isn’t enough, so we’ve put together a competitive package as a way of saying thank you for all your hard work and dedication.

We offer:

We offer:

  • Competitive salary 💰
  • Company bonus
  • Private healthcare with Sigma plus life insurance and critical illness
  • Free Calm App Subscription #1 app for meditation, relaxation and sleep 🧘‍♀️
  • Annual leave, national holidays + birthday off! 🌴
  • Ongoing personal development
  • Great WeWork Office Space & Company wide socials

Company benefits

Open to part-time employees
Enhanced maternity leave
Enhanced paternity leave
Shared parental leave
Work from anywhere scheme
25 days annual leave + bank holidays
Enhanced sick pay
Work from home allowance
Teambuilding days
UK nursery benefit scheme
Private healthcare
Accredited Quantexa Tech Academy & Management Training
Personal development platform & funds + 1 hour weekly dedicated time to learn
Volunteer & Birthday Leave

We asked employees of Quantexa how satisfied they were with flexible working, and this is what they told us

Location
86%
Employees are very happy with their working location freedom
Hours
79%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
74%
Employees feel that they can switch off quite easily from work
Role modelling
82%
Employees feel that flexible working is part of the culture
Autonomy
87%
Employees feel they have complete autonomy over getting their work done
Working at Quantexa

Company employees

500+

Gender diversity (male:female)

70/29/1

Office locations

London (HQ), Boston, NYC, Toronto, Melbourne, Sydney, Singapore, Brussels, Amsterdam, Dubai, Malaga, Zurich, Luxembourg

Funding levels

Series D

Hiring Countries

Australia
Belgium
Canada
Luxembourg
Netherlands
Singapore
Spain
Switzerland
United Arab Emirates
United Kingdom
United States
What employees are saying

"I have worked in the IT Industry for over 20 years. Quantexa is the best organisation I have worked for in that time. The solutions are second to none and the culture is awesome - it is a perfect blend. Individuals regardless of race, gender or age are treated with respect and included in all aspects of the organisation. I could not find a better fit. Culture comes from top-down and it is clear to see that our CEO is personally committed to ensuring we drive a flexible, inclusive and respectful environment"

Quantexa Employee

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