Senior Technical Writer (Fully Remote)

Fully-remote

Core hours 11 - 3

Employment type
Full time

The last two decades have seen an explosion in new payment services - from digital wallets, mobile payments, and open banking, to Buy Now Pay Later and crypto. Great for consumers! But, incredibly complex for merchants and developers. That’s where Primer comes in.

Primer is the world's first automation platform for payments. With Primer, merchants and developers have all the underlying infrastructure and "lego blocks" they need to build the best buying experiences for their customers. Any developer can build a connection on Primer; merchants then simply 'click and connect' to the services they need to build their desired payment flows within their Primer dashboard.

Since starting in January 2020, we've raised funding from top tier investors including Accel, Balderton and Iconiq. Our all-star team from across the world of payments and fintech includes ex Braintree-PayPal, Stripe, Checkout, Tink, Recurly, TrueLayer, Paddle, Plaid, Kount and more - come and join us!

We're looking for an amazingly ambitious, technical and product-focused writer to establish Docs + Content as a first-class product at Primer. We believe documentation has the power to inspire and delight, and should be given the same care and attention to detail as any other product.

At Primer, we take Documentation very seriously. Not only does it support developers to solve their unique problems, it also enable them to be more autonomous over time. Docs aren't "just docs", they're an experience! Our content offers an opportunity to express our personality and deep empathy for customers and developers.

This Technical Writer will work in our Developer Success team. Developer Success creates documents, references, tools, and product pages that will make internal or external developers evangelise, onboard quicker and use Primer more efficiently. We want developers to feel delighted, inspired and empowered by our Documentation!

We’re looking for someone who is truly passionate about docs, and willing to get their hands dirty to move quickly. The Developer Success team is not about being reactive, we have a roadmap and goals for documentation, and we’re looking for an individual who can help the team on the way to achieving those goals. The successful candidate will be able to empathise with developers, and write content in a way that guides them along their path integrating Primer.

What will you do?

  • Establish developer docs as a first-class product
  • Own our messaging and tone of voice, and continually raise the bar for our standard of documentation
  • Write expressive, and forward-thinking documentation for products, features and APIs
  • Work closely with our Co-founder and Head of Product + Engineering, and the Developer Success engineering and product team to articulate and author content
  • Figure out how best to automate documentation across all channels, whilst ensuring we deliver a personal touch and maintain a cohesive messaging around how Primer works

What are we looking for?

  • Experience of writing technical documentation
  • Familiar with tools for docs as code approach
  • Excellent writing style and experience implementing style guides
  • Ability to create documentation alongside the product development for simultaneous release

The way we work is different at Primer

Our culture is about removing the roadblocks to doing your best work. We focus on taking initiative, letting the best ideas win, and valuing output over anything else.

Underpinning all of this is our 'trust by default'. You’ll work remotely, wherever works best for you, have unlimited coworking access, unlimited time off, no company spending approvals, regular whole company retreats, team workations, and open access to people across the company.

We find the best thinking and work come from removing limiting assumptions. So, one of our favourite approaches to solving problems is simply: If anything is possible, then what will you do?

Our benefits:

100% remote working - work from anywhere you like, however you like 🌍

Competitive share options 📈

Unlimited holiday ✈️

Co-working space access 🗣

Team socials - quarterly workations, annual company retreats and virtual events 🥳

Laptop, screens and accessories of your choosing! 🖥

Additional £500 towards your home office setup 🪴

Unlimited learning budget 🧠

Medical insurance via SafetyWings 🩺

Location-specific benefits - pension, 401k, health insurance etc.

Apply now

Fully-remote

Core hours 11 - 3