Flexa
Peppy • UK

Operations Manager

Employment type:  Full time

Remote-first

Core hours 9.30–4.30

Dog friendly

Job Description

About Peppy

We’re on a mission to support often-overlooked areas of healthcare, starting with Menopause, Fertility, Baby, Men’s Health and Women’s Health. Our clients’ employees get expert healthcare support via the Peppy mobile app, with unlimited access to our team of specialist practitioners.

• One of Europe’s fastest growing HealthTech scale-ups; 8x revenue growth in 2021.

• B2B SaaS offering, supporting employees across 90+ clients and partners including Disney, Santander, Aviva, SAP and AXA.

• Remote-first company with 200+ employees across UK, USA and Ukraine.

• Proudly B-corp certified and Mission-led - read all about our company values here.

What our Operations team say:

“I feel like I make a difference every day. Feedback is welcomed on everything, no matter what your job title and this creates a really collaborative environment.“ - Emily Yates, Operations Lead (Menopause)

Life as an Operations Manager at Peppy:

  • You will partner with Clinical Directors to ensure we deliver an effective and safe service at all times
  • Manage delivery of day-to-day operational tasks such as rota management, workflow planning, user engagement, daily KPI & SLA reporting
  • Continued service and operational forecasting, and capacity planning based on the sales pipeline
  • Find ways to continuously improve the way we deliver services to our users. Work with our product team to define the requirements for bigger service changes
  • Help to deliver special projects for Operations such as implementing new processes or new software tools
  • Support Head of Operations in people management; training, development and coaching of the operational team
  • Plan, implement and measure the effectiveness of SOPs, projects and services
  • Be able to translate data and insight into impactful changes within the business

Our dream Operations Manager has:

  • At least 3+ years of operations management experience in a startup / scaleup environment
  • Demonstrated experience in designing, implementing and maintaining an operational reporting framework
  • Experience of developing dashboards and KPI decks in order to collate, organise and analyse data coming from multiple sources
  • Excellent project management and communication skills, with experience in operational project delivered, plus strong data analytic skills
  • Experience in HealthTech would be ideal, but not essential

Peppy’s Perks and Benefits:

Remote-First: You can choose between working 100% from home, 100% in a shared WeWork office or anywhere in between, to suit your lifestyle.

Home Office Allowance: Whether you choose to work fully-remote or hybrid, you’re eligible for a Home Office Allowance to setup your remote workspace.

Health & Wellbeing: You will receive Private Medical Insurance through Vitality as well as unlimited access to the Peppy app.

Parental Leave: We have a generous Enhanced Family Leave policy, whether you or your partner are giving birth, going through surrogacy or adoption.

Pension: We offer an up to 5% matched pension contribution scheme through Nest.

Holidays: Peppy employees in the UK get 25 days holiday per year, plus bank holidays.

Tech: New joiners receive a company MacBook Pro delivered in time for your first day.

Referral Incentive: You’ll receive up to £3k for each successful employee referral.

Socials: We regularly host virtual and in-person socials (think Pizza making and cocktail drinking!) to help us stay connected in a remote-first environment.

Equality & Diversity

Peppy's mission is to help people in life's most challenging journeys. We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process.

Company benefits

Open to part-time employees
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Work from home allowance
Pregnancy loss leave
Our UK employees can work from abroad within 2 time zones
£600 work from home allowance or a WeWork All Access pass
Vitality Private Medical and Dental Insurance
Free access to the Peppy app for you, and your friends and family!
Up to 5% pension scheme
Location
95%
Employees are very happy with their working location freedom
Hours
77%
Employees are largely happy with the flexibility in the hours they work
Benefits
74%
Employees are largely happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
88%
Employees feel that flexible working is part of the culture
Autonomy
86%
Employees feel they have complete autonomy over getting their work done

Working at Peppy

Company employees

200

Gender diversity (male:female)

24:75

Office locations

London, New York

Funding levels

$56,700,000

Hiring Countries

United Kingdom
United States

Awards & Achievements

3rd – Healthtech & Healthcare

3rd – Healthtech & Healthcare

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
Healthtech & Healthcare

Healthtech & Healthcare

Industry awards 2022