Senior Account Manager

Job Description

Your mission

At Papercup we’re on a mission to make the world’s videos watchable in any language. We’ve invented a patented AI system that generates humanlike synthetic voices across languages, allowing people to watch video content in the language of their choice. Our translated and dubbed content has allowed the likes of Insider, Discovery, Sky News, and Canva to reach over 300 million people globally in just the last year.Having just completed a $20 million Series A round, we're on the hunt for top people to join our ambitious mission.

We’re backed by some of the industry’s heaviest hitters - venture funds like Octopus Ventures, world-renowned angel investors including Des Traynor (co-founder of Intercom) and John Collison (co-founder of Stripe), as well as global media groups like Sky and Guardian Media Group.

We are driven, curious and passionate - our company culture is imperative to us and we set a high bar for those who join the team. We're also fun to be around (at least that's what people tell us).

About the role:

We are looking for a driven, attentive and truly customer-focused Senior Account Manager to manage, grow, develop and nurture our key clients. Clients you’ll manage include fantastic companies like Sky News and Business Insider, so to really thrive in this role, you'll need to know the digital video space and be highly adaptable and genuinely enjoy the process of building lasting client relationships.

What you will do with us:

• Be the main day-to-day point of contact for our key media clients, providing expert input for their social media strategies, and making sure they each have the best possible experience with Papercup at every touchpoint
• Manage the client relationship end to end, from onboarding to growth across new use cases and teams
• Work with the wider commercial team to devise and deploy plans to help grow our client's audience or business and ensure our client relationships can flourish over time
• Act as an internal project manager by liaising with localisation managers, video editors, channel managers and others across our team to ensure we are delivering the best outputs possible
• You’ll be proactively looking for new avenues for the client to grow, improve the performance of their localised content, and for Papercup to expand revenue opportunities within the account

Your profile

What we are looking for from you:

• You are genuinely customer-focused and finds real joy in helping customers grow their business
• Have account management and/or customer success experience, ideally within the video and media space
• Are hugely detail-oriented and able to happily keep on top of many conversations - time management skills are a must!
• You are growth-minded and is always looking at creating a ‘win-win’ situation by helping our clients grow, so they increase their order with us
• Able to communicate with different audiences with a high degree of emotional intelligence and has excellent presentation skills
• You are confident, professional and business savvy - you'll need to thrive off growing rapport and relationships with clients
• Love to learn and do not shy away from a challenge - we are a fast-moving machine-learning startup so learning all about new industries as we grow our customer base needs to be something that excites you
• You are self-motivated and will always take the extra step without being asked. They can spot a challenge coming and anticipate the resources need to overcome it so the client experience goes as smoothly as possible

What would be nice if you have:

• You don’t need to have experience in the world of AI or machine learning, although you do need to understand - and be excited by - the opportunity to build a new category in video content localisation
• Have evidence of account expansion and understanding of the ‘land and expand’ tactic
• Can-do attitude - excited about startups, emerging tech, media et
• High emotional intelligence + communication skills
• Some knowledge of the digital media world and/or understand of localisation in an enterprise setting would be great

Why us?

• We really care about our people - culture matters deeply to us and we are committed to building a company that people are proud to work for
• We're growing fast. That means you can help grow the business from the ground up and maintain a lot of ownership

Apart from all this good stuff, what else do we offer?

• Competitive salary of £55,000 - £70,000 Depending on experience
• Unlimited vacation policy
• Hybrid working: flex between WFH and time in our Old Street office (around 2 days per week)
• Private medical cover or monthly wellness bonus
• Learning budget and 'reading week' to carve out time to up skill in your domain
• The usual food and fun perks: snacks, beer fridge regular team socials, annual offsites

Please note we’re not looking for someone who ticks all the boxes, if you have some of the skills listed above and are willing to learn, you’re the person for Papercup.