Senior Product Manager - Subscriptions

Job Description

What do we do?

Paddle offers SaaS companies a completely different approach to their payments infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers, taking away 100% of the pain of payments fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We have over 260+ talented employees serving over 3000 software sellers in 245 territories globally. Backed by investors including FTV Capital, Kindred, Notion, and 83North, Paddle aims to define the next wave of B2B SaaS leaders.

The Team

Subscriptions is at the core of Paddle’s product offering, empowering software companies to grow by adopting a wide range of billing models. The Subscribe team’s mission is to build a flexible and robust subscriptions tool that enables software companies to adopt and deploy any billing model, such as a usage-based, seat-based or tiered billing model.

The Role

We are looking for an ambitious Senior Product Manager to join a cross functional team focusing on our subscriptions product. The subscriptions product is key to Paddle's growth strategy and will enable Paddle to unlock new market segments in the B2B SaaS space. As a product manager in this team, you will be key to a successful product launch and continuously develop the product thereafter. You will be in charge of delivering an ambitious roadmap for your team and of working continuously with internal and external stakeholders to ensure we’re building the right thing.

We’re aiming to nurture a world-class product team that can help us build an industry-leading organization. This is an opportunity for someone who wants to be part of something challenging and transformative, someone who will play a critical role in driving our success.

What you'll do

• Identify opportunities: Work closely with Marketing, Product Design and Sales to gain a deep understanding of customer needs and the market landscape. Identify product gaps and prioritise and design features for a variety of personas.
• Shape the roadmap: Use internal and external analysis to feed into the strategic direction of the product roadmap and wider business, always ensuring Product & Engineering is making the right impact.
• Ship value often: Work with engineering and design; and develop appropriate planning, prioritisation, and delivery processes to enable the launch of new features and products that deliver fast value to our software sellers. Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritisation conversations.
• User Testing: Make use of usability and beta testing to ensure our product offers the best user experience and meets customer needs.
• Measurement and reporting: Analyse the performance of our product using data, and use those insights to determine the product roadmap. Based on product performance, determine when actions are needed to upgrade, improve, revise or reposition products.

We'd love to hear from you if you are:

• You’re excited by building a Subscription Management product which revolutionises the way B2B SaaS businesses manage their subscription billing
• You’re a Product Manager who enjoys working in cross-functional teams alongside engineers, product designers, and other functions to deliver value to users through frequent product launches.
• You have worked in a SaaS environment and have created engaging and thoughtful customer experiences across the entire product lifecycle.
• You have a good understanding of technical concepts and can work closely with engineers to find the best solution to a problem.
• You have a natural affinity for product design and believe in user-centred design.
• You understand that measuring success through metrics is an important part of Product and you can draw insights from data to make sure we build the right products.
• You spend time speaking to your customers and finding various ways to gather customer insights to build a world-class product.
• You love solving problems in innovative and creative ways.

Why you’ll love working at Paddle

We are a diverse team of 260 (and growing!) people. We care deeply about enabling a great culture which is inclusive no matter your background. We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, pension plans, private healthcare, a health & wellbeing platform and coaching sessions.

We are a ‘digital-first’ company, which means you can work remotely or from our amazing office if you prefer, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We love our casual dress code, annual company retreats and much more. We truly invest in learning and will help you with your personal development, from constant exposure to new challenges, an annual learning stipend to regular internal and external training.

Equal opportunities

We believe in having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. ​Our office is wheelchair friendly and we are a family-friendly employer​.

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