Salesforce Platform Manager

Job Description

What do we do?

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

What You’ll Do

Your mission will be to ensure that our Salesforce platform is not just a system we use, but a tool that drives us forward, making us more efficient and effective in everything we do.

• Manage the daily operations of Paddle’s Salesforce and other revenue-focussed platforms tools (e.g. sales automation, contracting and compensation) including configuration, maintenance, user management and system administration

• Provide daily support to end-users, handling requests ranging from straightforward troubleshooting through to more intricate technical issues

• Oversee the evolution and maintenance of a resilient and structured data architecture in Salesforce

• Take responsibility for the accuracy, consistency and reliability of data in Salesforce, developing and maintaining custom reports, dashboards, and processes to continuously monitor data quality and integrity

• Collaborate with RevOps Team to design Salesforce solutions that meet specific business objectives

• Develop and implement these solutions in accordance with Salesforce best practices

• Partner with colleagues to implement and maintain integrations between Salesforce and other tools in the commercial tech stack

• Create and maintain detailed documentation on Salesforce structure and processes which helps brings transparency to the business on how things work

• Provide enablement to end-users on how to effectively use the platform, through live sessions, in-platform guidance and the creation of thorough enablement materials

We’d love to hear from you if..

• You’re a certified Salesforce Administrator (or higher) with proven years of experience in B2B environments where you’ve built and maintained a CRM that helped a company scale revenue while providing a frictionless user experience

• You are an expert at solving technical issues and troubleshooting in Salesforce, with strong attention to detail

• You have experience designing and maintaining data structures in Salesforce, with a relentless focus on data quality and integrity

• You have experience working on Salesforce integrations with other commercial tools

• You are a skilled communicator and collaborator, comfortable working with colleagues across functions and levels

• You have the ability to train end-users and create clear, effective enablement materials

• Experience with other technologies in the commercial tech stack, particularly those that integrate with Salesforce, will be a significant plus.

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months of paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.