Senior Salesforce Administrator, UK

Job Description

We are Multiverse, a tech scaleup with a social mission. We’re creating a diverse group of future leaders by building an outstanding alternative to university and corporate training, through the power of professional apprenticeships.

We’re one of the fastest-growing businesses in Europe and rapidly expanding in North America, working with over 500 clients including Facebook, KPMG, Morgan Stanley and the NHS. In June 2022, we broke the EdTech funding record (again!) by announcing our $220m Series D, making Multiverse the UK’s first ever EdTech unicorn.

Join us on our journey to democratising access to the best careers and learning opportunities.

The Opportunity

As a Senior Salesforce Administrator, you will be responsible for developing and maintaining pragmatic, innovative Salesforce solutions that enable and inform key decisions within every part of our business - including admissions, learning, marketing, sales, finance and operations. You will be the subject matter expert for all things Salesforce within the business, with a particular focus on Sales Cloud & Service Cloud.

This role will be within the Data & Insight team, but will involve much collaboration with other teams to help them leverage Salesforce to manage their operations. Initially, you will be seconded to our internal Business Operations team to support them and our Salesforce implementation partner, build and deliver our organisation’s Salesforce platform. You will need to quickly get up to speed with our problem statement, entity related diagram and our solution design. You will need to be methodical, creative and collaborative, with very high attention to detail and a pragmatic approach towards problem solving. We are a fast moving organisation, so the demands and scope of this role will likely evolve as we continue to grow. Flexibility and adaptability are therefore also key attributes to be successful in this role.

While working with our Business Operations team, you will also work with specialists in business process change and project management. As part of the Data & Insight team, you will work closely with colleagues specialising in data product management, data science, analytics development, data engineering and data solutions. While your initial focus will be on helping this team roll out Salesforce across the business, your longer-term responsibilities will include the ongoing development, maintenance and optimisation of Salesforce as a driver of efficiency and effectiveness across the entire organisation.

What you’ll focus on:

Solution Development

• Gather requirements from internal teams to understand our key business needs

• Design, build and maintain bespoke Salesforce solutions (e.g. custom objects, workflows, reports & third-party integrations) that address our most significant business needs - defining all necessary inputs, processes and outputs

• Collaborate with internal & external technical partners to build & maintain integrations with adjacent systems (e.g. Multiverse Platform / Data Warehouse)

• Consolidate different team-specific user-requirements into a coherent organisation-wide Salesforce roadmap & strategy

System Administration & Configuration

• Manage overall configuration of Multiverse’s Salesforce instance, including architecture, access controls & system settings

• Collaborate with Data Engineering colleagues to manage Salesforce environments, sandbox usage planning & system upgrades / version control

• Act as Multiverse’s primary Salesforce system administrator, managing user provisioning, licencing & group membership

• Monitor Salesforce system usage & proactively identify/mitigate system issues

User Enablement & Support

• Design & deliver initial & ongoing training for different groups of Salesforce users

• Monitor & respond to any Salesforce-related user issues/requests that are generated via Data & Insight team’s existing support processes

• Upskill Data & Insight team colleagues, as well as selected ‘champions’ across the business, to act as Salesforce super-users, allowing them to share administration, training & support activities

About you

Required

• “Certified Salesforce Administrator (ADM201)” certification

• 3+ years of prior experience administering a Salesforce Org for over 100+ users

  • Management of system configuration, user profiles etc

  • Identifying, diagnosing & resolving technical issues within Salesforce

• Successful track record of applying advanced development skills to build a coherent Salesforce ecosystem

  • Architectural design

  • Declarative customisation and/or custom builds

  • Custom apps (inc custom objects, records, flows, fields, rules)

  • Third party integrations (e.g. AppExchange products)

• Demonstrable experience of collaborating with others to solve business challenges

  • Understanding of business processes

  • Innovative problem solving

  • Communication & influence

• Strong interest in & knowledge of upcoming Salesforce releases & functionality

Non-Required (But Desirable)

• “Certified Salesforce Platform Builder” certification

• Certified Sales Cloud or Service Cloud Consultant

• Experience with DocuSign and ERP systems

• Experience with Experience Cloud

• Experience setting up & maintaining Salesforce platform starter licences

Benefits

• Time off - 27 days holiday, plus 6 additional days off: 1 life event day, 1 volunteer day and 4 company-wide wellbeing days

• Health & wellbeing - private medical Insurance with Bupa, a medical cashback scheme, life insurance, and access to Spill - all in one mental health support

• Hybrid & remote working - weekly visits to the London office

• Equity - every Multiverse has ownership in the business through equity options

• Team fun - weekly socials and regular offsite events

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. You can read more about our commitment to DEI here.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.