Learning Management Administrator / USA
Remote-first
Fully flexible hours
Job Description
Role: Learning Management Administrator
Location: USA / Remote
Salary: $55k-60k USD
The role
As our Learning Management Administrator, you play a vital role in the delivery of our consulting and learning and development services through project management and LMS administration. You will support the delivery of intelligent and effective programs for some of the world’s most successful companies.
You’ll need to be a great communicator and have the ability to speak and understand the languages of clients, strategist and facilitators, ensuring there is clarity among everyone.
To be successful in the role you’ll need to be highly organised with a proven project management track record, experience stewarding trainings to international markets, LMS administration experience, and can coordinate across multiple teams and time zones. As the owner of the LMS and project management process, you hold yourself accountable to timelines and a high standard of quality for learning processes and experiences. You are collaborative in your approach and are passionate about enhancing the quality of the learner journey.
Key Responsibilities
- Manage day-to-day operations by providing support through in all areas of the learner journey, such as registration, notifications, user accounts, reports, and course creation
- Coordinate and execute project tasks and resources across multiple clients to ensure a successful learning process
- Create and manage all LMS activities, ensuring accurate reporting within the LMS and supportive technology platforms
- Provide an exceptional learner experience through proactive and engaged communication during all points of contact for both the client and the learner
- Manage deliverables and deadlines, communicating changes proactively
- Successfully on-boarding each new delegate class and partner with facilitators to successfully implement an effective communications plan with the delegate training journey.
- Participate in client meetings and strategic planning sessions for learning programs
Ideally you have
- At least 2 years of demonstrated LMS administration experience required, preferably in a client facing L&D environment.
- High degree of customer service working with stakeholders including all levels within external organizations and internal stakeholders
- Proficient with MS Office, Hubspot, MS Office 365, Learning Management Systems.
- Ability to follow and repeat procedures and standards
- Excellent verbal and written communication skills
- Ability to verify own work accuracy
- Team player mindset with demonstrated strong interpersonal skills and ability to build effective working relationships with stakeholders and clients
About Momentum ITSMA
We are Momentum ITSMA – a world-leading B2B growth consultancy and analyst firm.
As pioneers of account-based marketing (ABM), we enable you to embed a customer-first mindset, truly understand your markets, and build the right capabilities.
We are an ‘Outstanding Company to work for, 2022” in Best Companies, and we have ‘Flexa Top 100’ status for our extraordinary level of flexibility.
Find out more - https://momentumitsma.com/
Benefits & Perks (USA)
- Best Companies, ‘Outstanding Company to work for, 2022’ and Flexa Accredited
- 16 days paid leave (vacation) plus public holidays
- 3 bonus days off at Christmas
- Flexible working (hours to suit you, choose home or office with no mandates)
- Company bonus scheme (up to 10% of salary)
- Healthcare, Dental and Vision cover
- Enhanced parental leave
- 401k plan
- Personal training budget for your development
- Incredible culture club, regular socials and a dedicated ESG committee
- "Home office budget" of which is yours to keep
- Big focus on professional development and progression via quarterly reviews
- CoE (internal training programme, “Centre of Excellence”)
We are an equal opportunities employer and no applicant or employee will ever receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Company benefits
The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility
First we assess the flexibility options Momentum provides and then we anonymously survey a statistically significant proportion of their employees to make sure Momentum is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.
We ask the hard questions so you don’t have to.
Working at Momentum
Company employees
Gender diversity (male:female)
Office locations