Mind Foundry • Oxford/Hybrid/Remote

Insurance Account Manager APAC (Japanese speaking)

Remote-first – with Co-working space

Core hours 10–4

Dog friendly

Job Description

Insurance Account Manager APAC (Japanese speaking)

We established Mind Foundry to ensure that AI can be used to radically transform our world for the better. To do this, we design intelligent products that are easy to understand and easy to use. Born within the University of Oxford’s Machine Learning Group and founded by world-leading academics Professors Stephen Roberts and Mike Osborne, we empower teams with responsible AI solutions. We tackle high-stakes problems that help organisations in the public and private sectors, focusing on human outcomes and the long-term impact of AI interventions.

As our Insurance Account Manager for APAC you'll be working alongside teams of talented scientists, engineers, design-thinkers and product specialists that enables the delivery of state-of-the-art AI/ML in a diverse range of products. We grow and succeed together by working in collaborative, flexible, and self-organising remote-first teams, where your passion for robust product development will allow you to thrive. Working at Mind Foundry will provide an excellent platform for you to grow, learn, and have a real impact on the important problems in the world by helping us to make our vision a reality.

ABOUT THE ROLE

We’re seeking an experienced account management professional fluent in Japanese and English to join us in this next phase of growth. You will act as the primary relationship manager with our key APAC partner, Aioi Nissay Dowa Insurance (ANDI), to drive business strategy and growth across our portfolio of products and targeted solutions. You will work in collaboration with teams across Mind Foundry and senior stakeholders within ANDI to deliver cutting-edge AI solutions in the insurance space. This is a key role within our commercial team where you will have the accountability for growing our business and shaping our future relationship with our trusted partners through collaboration, customer satisfaction and continuous improvement.

What you'll be doing

  • Lead on ANDI’s business development effort for incremental revenue opportunities and contract renewals
  • Strategically focused and responsible for customer satisfaction, maintaining customer communication and the overall management of the customer relationship
  • Manage and coordinate multiple internal teams including supplier relationship management, market operations, data analytics and supplier marketing teams
  • Develop and execute customised account plans
  • Identify strategic opportunities through a strong understanding of the customer’s business needs
  • Coordinate with the Technical and Product Management teams to ensure the delivery of continuous and effective services and ensure project completion within budget and in accordance with contract requirements
  • Act as the primary point of contact for customer escalation and issue resolution
  • Ensure customers are invoiced accurately each month according to the pricing outlined in their master service agreement

ABOUT YOU

You’re an influential relationship builder with a strong background in business development and/or account management who is passionate about excellent customer service. You enjoy working autonomously to drive growth and build relationships as well as collaborating across internal teams to ensure continuous improvement and best practice.

What you’ll need

  • 3+ years experience in business development and/or account management, consulting and/or customer relationship management
  • Fluency in Japanese and experience working with Japanese companies
  • Proven track record in customer relationship management and/or the sales of financial technology products and services
  • Highly proficient at managing multiple initiatives and activities ranging from simple to complex
  • Financial acumen and ability to discuss financial topics with senior teams in customer organisations
  • Excellent negotiation and presentation skills that ensure contract renewals; a track record of product and revenue growth, and high levels of customer satisfaction
  • Strong oral, written, and interpersonal communication skills to effectively manage and/or implement all phases of projects and tasks to ensure smooth delivery
  • A high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the business and customer
  • Strong business acumen and decision-making abilities, with operational/P&L experience
  • Excellent cross-functional team leadership skills

What else do we offer?

We believe in investing in our people by encouraging career and personal development aligned with your own goals and ambitions. We make sure all staff have the tools, time and support they need to shape their own professional development. We want to help you to be the best at what you do and to allow you to grow with the company.

You’ll enjoy a competitive compensation package and great benefits such as:

  • Remote working
  • Flexible hours
  • Professional and personal development
  • Private healthcare (including dental and optical cover)
  • 25 days holiday (plus bank holidays)
  • An opportunity for equity in the company
  • Group life cover
  • Private pension
  • Physical and mental health well-being initiatives e.g. discounts on gym memberships, free fitness and nutrition programmes, and professional mental health support
  • Cycle to work scheme (if office based)
  • Pet friendly office - a lot of our team bring their dogs to work!
  • Plus many more e.g. social events, games night, pub lunches, snack/treats etc - we make sure our remote workers are not left out

*benefits may differ for remote/non-UK based employees

Company benefits

Open to part-time employees
Open to compressed hours
Enhanced maternity leave – 3 Months full pay
Enhanced paternity leave – 2 weeks full pay
Adoption leave – 12 weeks at 90% of salary
Shared parental leave – Up to 3 months full pay
25 days annual leave + bank holidays
Enhanced sick pay – 10 days
Teambuilding days

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Mind Foundry provides and then we anonymously survey a statistically significant proportion of their employees to make sure Mind Foundry is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Mind Foundry

Company employees

70

Gender diversity (male:female)

70:30

Office locations

Oxford

Funding levels

£30.5M
What employees are saying

"I love the flexibility I'm afforded, I have kids and it's never been an issue leaving a meeting or blocking out time in the day for anything personal. As long as the work gets done, everyone just gets on with it."

Anonymous Engineer at Mind Foundry

Awards & Achievements
Most flexible AI & VR companies

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