Mars UK • Newark, New Jersey, United States

Senior Director Conversational and Generative AI

1–2 days/week at home

Core hours 11–3

Dog friendly

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Job Description

Job Description:

Being a company millions of people want to join, stay and grow with is a strategic priority for Mars Inc. Achieving such a brand and culture as an employer is incredibly difficult in such a competitive environment in many places around the world. Having a compelling Associate experience that enables associates to be their best through high quality technology is one vital key to achieving this goal.
This role will support achievement of this strategy by creating and driving the Conversational AI strategy. This leader will be responsible for the definition, development & delivery of a portfolio of IT solutions and services that support the exceptional conversational AI associate experience at Mars.

This modern technology leader will continue to be at the forefront of driving enterprise-wide applications across Mars like Conversational AI/ML , RPA and Virtual Assistant, along with specialized cloud-based capabilities, and finally supporting a broad range of agile sprints which leverage our centers of excellence to develop and scale operational improvements, advanced analytics use cases and automation opportunities.

What are we looking for?

  • Bachelor's degree in IT, Business or relevant business function (e.g. Human Resources ) or equivalent

  • 10+ years executive experience in IT, 5+ years' experience specifically in AI or Automation technology.

  • Deep understanding of automation and AI technologies and their application in business operations

  • Experience with automation platforms.

  • Project/Program management experience of complex global projects

  • Proven ability to manage multiple projects simultaneously and deliver on time and within budget.

  • Solutions Architecture, Applications portfolio management

  • Global Line management & people development

  • Budget Management

  • Stakeholder Relationship Management of global leaders

  • Experience running waterfall and agile projects and programs.

  • Experience globally deploying platforms.

  • Strong leadership and people management skills, with a proven ability to lead and mentor direct and indirect teams to deliver high-quality results.

What will be your key responsibilities?

  • Serve as the strategic IT co-pilot for Conversational AI responsible for influencing & aligning stakeholders to ensure business strategies are enabled by appropriate technology solutions.

  • Full accountability for establishing & driving the global IT strategy for these functions and road map including the creation of new Conversational AI Center of Excellence capabilities team aligned with internal and external best practices and emerging trends.

  • Work closely with cross-functional teams to identify opportunities for AI use cases within the organization and develop and execute plans to improve operational efficiencies and drive revenue growth.

  • For the shared services area, drive efficiencies and process standardization using industry standard platforms and benchmarked KPIs.

  • Accountable for the development and deployment of global IT capabilities which are aligned with the functional & segment strategies, engaging functional BRM and effective transition to the global support services as appropriate.

  • Govern the scope of the existing functional portfolio of applications throughout the application lifecycle.

  • Drive down the portfolio complexity and TCO within the business capability area across all global, regional and local applications.

  • Collaborate with business, IT and data teams to ensure automation and AI solutions align with Mars overall data architecture and technology roadmap

  • Responsible for building and maintaining a high performing global organization, providing leadership, engagement & line management to business process, information and functional/technical experts.

  • As a senior leader, contribute to the development and leadership of Mars Digital Technologies and Mars Global Services strategies.

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry competitive salary and benefits package, including company bonus.



Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Mars UK provides and then we anonymously survey a statistically significant proportion of their employees to make sure Mars UK is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Mars UK

Company employees

4,000 In the UK

Gender diversity (male:female)


Office locations

London, Slough, Waltham, Castle Cary, Birstall, Plymouth

Hiring Countries

United Kingdom
Awards & Achievements
Most flexible Retail & Ecommerce companies

Most flexible Retail & Ecommerce companies

Industry awards 2022