top 3 scores:
94%

Location flexibility

91%

Hours flexibility

90%

Autonomy

Job Description

Job Description:

We are seeking an experienced Learning Services Management Leader to drive strategic oversight and execution of our learning services portfolio across the function. This role will be instrumental in managing and resourcing the holistic portfolio of projects and programs requested and in flight as well as oversight for associates responsible for project planning, capacity management, continuous improvement and commercial learning services. As a key leader, you will ensure MGS learning services meet the highest standards, align with business needs, and are continuously tracked, measured and optimized for efficiency and impact.

Key Responsibilities:

  • Learning Portfolio Management:
  • Oversee a portfolio of dynamic learning and development projects (functional and business), ensuring successful identification, resourcing, contracting and transparency to stakeholders.
  • Work with stakeholders and requestors to manage the roadmap of learning services projects and, balancing strategic priorities and resource allocation.
  • Lead learning portfolio planning and execution, including gathering inputs and changes, setting KPIs, managing dependencies, and highlighting risks.
  • Bring insights and recommendations to the function and business related to service, process, automation, capacity, resourcing and other value add opportunities aligned to business goals learning services can support.
  • Oversee the internal project management process (S&OP).
  • Contracts & Vendor Management:
  • Oversee the team/associates responsible for strategic sourcing and executing contracts related to learning services, ensuring compliance, effective negotiations, and alignment with business objectives.
  • Continuous Improvement:
  • Oversee the team/associates responsible for Identifying and implement continuous improvement initiatives across all learning services to enhance efficiency, quality, and impact.
  • Develop and maintain metrics to assess service quality and satisfaction, and process effectiveness, using these insights to drive improvements.
  • Stay updated on industry best practices, emerging trends, and innovative solutions to integrate into our global business learning services strategy.
  • Services Definition & Framework Development:
  • Define and refine our learning services offerings on a regular cadence, ensuring they align with organizational goals and the evolving needs of our associates.
  • Develop and maintain a comprehensive services framework, including service catalogs, service-level agreements (SLAs), and key performance indicators (KPIs) to set clear expectations.
  • Create a sustainable, “easier is better” service request and tracking mechanism that provides visibility to volume, process, resourcing and trends and that aligns with the overall MGS service process model.
  • Collaborate with stakeholders across P&O, operations, and business units to tailor services that meet diverse organizational needs and drive value.
  • Develop and oversee a robust internal process that enables and brings visibility to functional wins, risks and opportunities using a data-driven mindset.
  • Stakeholder Engagement & Communication:
  • Serve as the primary point of contact for the business regarding general learning services, ensuring ‘warm transfers’ of requests with minimal touchpoints
  • Work closely with senior leadership, P&O, and department leads to understand and address current and future learning service needs and opportunities.
  • Communicate holistic portfolio milestones, changes, and results to key stakeholders to ensure transparency and alignment.

Qualifications:

  • Bachelor’s degree; a Master’s degree or certification in portfolio management and/or continuous improvement is a plus.
  • 5+ years of experience in HR services, project management, or related roles with a background in portfolio management, GBS, services contracting, and continuous improvement.
  • Proven track record in managing complex projects, contracts, and multi-phase initiatives.
  • Expertise in portfolio and project management methodologies, tools, and frameworks
  • Experience developing and implementing continuous improvement processes and services definitions.
  • Strong analytical skills with the ability to develop and interpret data and metrics for decision-making and service enhancements.
  • Exceptional communication and relationship-building skills, with the ability to influence and engage stakeholders at all levels.

What can you expect from Mars?

  • Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.

  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

The base pay range for this position at commencement of employment is expected to be between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depend on the position offered and the employee’s work schedule (i.e., part-time schedule, store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

USD 152,142.00 - USD 209,202.00

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Sabbaticals
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave
Bank holiday swaps
Shared parental leave
Adoption leave
Family health insurance
Pregnancy support
Neo-natal leave
Faith rooms
Meditation space
Dog friendly office
Dog friendly co-working space
Flexible working week
Annual bonus
Employee discounts
Cinema discounts
Referral bonus
Joining bonus
Cycle to work scheme
Electric Car Salary Sacrifice
Enhanced pension match/contribution
Theme park discounts
Lunch and learns
In house training
LinkedIn learning license
Studying sabbaticals
Open to part time work for some roles

We asked employees of Mars UK what it's like to work there, and this is what they told us.

Location flexibility
94%
Employees are very happy with their working location freedom
Hours flexibility
91%
Employees are very happy with the flexibility in the hours they work
Benefits
84%
Employees are very happy with the benefits their company offers
Work-life balance
80%
Employees feel that they can switch off quite easily from work
Role modelling
81%
Employees feel that flexible working is part of the culture
Autonomy
90%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
75%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
78%
Employees feel that the culture supports equity and inclusivity well
Culture
86%
Employees feel like it is a really great environment to work in
Mission
84%
Employees feel very excited about and aligned with the company mission
Salary
70%
Employees feel that their salary is good and matches the value they bring

Working at Mars UK

Company employees

4,000 In the UK

Gender diversity (male:female)

57:43

Currently Hiring Countries

Denmark

France

Ireland

Poland

Spain

United Kingdom

United States

Office Locations

Awards & Achievements

1st – Large companies

1st – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
3rd – Large companies

3rd – Large companies

Flexa100 2023
Retail & Ecommerce

Retail & Ecommerce

Industry awards 2022