Flexa
Mars UK • United Kingdom

M&Ms London - Guest Experience Associate

1–2 days/week at home

Core hours 11–3

Dog friendly

Job Description

Job Description:

Guest Experience Associates, with an unforgettable personality, a forever smile, and a passion to serve our guests are the focal point to building our brand and providing best in class customer service to our guests. This role is responsible for providing an exceptional experience for our Guests whether in a character, character buddy, cashier, selling, or merchandising position. There is also an opportunity to work within the Operations team. We welcome unique personality, just as our M&M brand is founded on our unique characters! This role is unique as it is one of the few that interacts directly with our customers daily.

What are we looking for?

  • CUSTOMER FOCUS:
  • Display the Guest Experience standards daily and consistently to provide
    exceptional guest service and enthusiastically create an unforgettable experince through personal interactions with our guests.
  • Balances serving multiple Guests and completing multiple tasks
  • Proactively recovers shop floor by restocking, folding, sizing and detailing
    standards to protect the stores appearance
  • RESPONSIBILITY FOR BUSINESS RESULTS:
    Contributes to and is knowledgeable of store Key Performance Indicators (KPI’s).
  • FRIENDSHIP and COLLABORATION:
  • Build friendships based on collaboration, trust, dignity and respect to create a great place to work that is reflected by the exceptional guest service. Work together to create continuous improvement for one another, and for the entire store.
  • Supportive of management decisions by preventing triangulation and encouraging direct conversations.
  • PUNCTUALITY & INTEGRITY:
    Compliance to all company policies and procedures including safety, food handling, Loss Prevention and Emergency procedures. Must adhere to the Mars Quality policy and site manual as a minimum
  • Exemplify The Five Principles of Mars and Associate Concept
  • Help support the onboarding/training of new Associates
  • You’re able to work shifts that meet the needs of the business; flexible and/or consistent scheduling may be available.
  • INITIATIVE and JUDGEMENT:
  • Participate and/or initiate special duties and projects to enhance operational efficiency and improve the guests’ experience.
  • Ability to develop personal skills and capability through on-going training, as provided by the company
  • Other duties as assigned by the management.

What will be your key responsibilities?

  • M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
    • Become knowledgeable of the M&M’s Brand and the store products designed to
    delight our guests.
    • Display a “Guest comes first” attitude by prioritizing Guest Experience.
    • Acts as a positive role model for others by demonstrating passion and enthusiasm.le]

What can you expect from Mars?

  • Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Sabbaticals
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave
Bank holiday swaps
Location
94%
Employees are very happy with their working location freedom
Hours
91%
Employees are very happy with the flexibility in the hours they work
Benefits
84%
Employees are very happy with the benefits their company offers
Work-life balance
80%
Employees feel that they can switch off quite easily from work
Role modelling
81%
Employees feel that flexible working is part of the culture
Autonomy
90%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
75%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
78%
Employees feel that the culture supports equity and inclusivity well
Culture
86%
Employees feel like it is a really great environment to work in
Mission
84%
Employees feel very excited about and aligned with the company mission
Salary
70%
Employees feel that their salary is good and matches the value they bring

Working at Mars UK

Company employees

4,000 In the UK

Gender diversity (male:female)

57:43

Office locations

London, Slough, Waltham, Castle Cary, Birstall, Plymouth

Hiring Countries

Brazil
France
Netherlands
United Kingdom
United States

Awards & Achievements

1st – Large companies

1st – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
3rd – Large companies

3rd – Large companies

Flexa100 2023
Retail & Ecommerce

Retail & Ecommerce

Industry awards 2022