Customer Service Coordinator (Outbound)

Job Description

Job Description:

Managing shipments according to shipment plan provided by:

• Collaborate with

• • Shipment planners to gather shipment plan

  • Warehouse coordinator to ensure loading of FG are conducted as plan.

  • GOT, ocean freight agents, freight to port and freight forwarder to ensure container available, on time delivery and minimize NQC.

• Creating sale order in SAP according to agreed customer process.

• Creating and managing all required documents for shipments.

In term of customer management:

• Be a ‘Single Point Of Contact’ for his/her customers in all details about delivery of FG to customers, including all required documents on time.

• Work with his/her customers for any shipment issue resolution and continuous improvement activities.

To support QuEST projects, this role is responsible to;

• Contact his/her customers in advance of first shipment to ensure all shipping documents require for importation to their country are prepared and ready to go.

• Closely monitor first shipment of new products to his/her customers and update the status of first shipment to customers and FAM.

Support and/or lead DiB activities to deliver cost saving as target and maximizing container utilization where possible.