Site Manager

Job Description

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We are seeking a We are seeking a dynamic leader with solid knowledge and experience in freight forwarding / warehousing. A Leader that will lead and own the day‑to‑day performance of a multi‑client contract logistics warehouse, driving site safety, operational excellence, frontline team leadership, strong customer engagement, and full P&L accountability to deliver profitable, reliable service for multiple clients.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Ensure site safety and compliance

• Take responsibility for site safety as appointed 16.2 of the site

• Maintain and improve safety culture, procedures, and KPIs; lead risk assessments, toolbox talks, incident investigations, and corrective actions.

• Ensure compliance with local legislation, client requirements, and company policies.

Lead the frontline team

• Recruit, coach, develop, and retain supervisors and warehouse operatives; set clear performance expectations and deliver regular feedback.

• Build a high‑performing, accountable team through training, shift planning, and workforce optimisation.

Deliver operational excellence

• Oversee inbound, outbound, putaway, picking, replenishment, returns, and inventory control to meet contractual Service Level Agreements.

• Implement and sustain continuous improvement initiatives, Lean practices, and productivity programs.

• Ensure accurate inventory, timely cycle counts, and root cause resolution for variances.

Own site financial performance

• Take full responsibility for the site P&L, cost control, budget preparation, and margin improvement.

• Monitor labour, transport, and overhead costs; propose and implement cost saving measures without compromising service quality.

Customer engagement and contract delivery

• Serve as primary onsite contact for assigned clients; manage expectations, performance reviews, and contract compliance.

• Proactively resolve issues, lead client onboarding and change requests, and identify opportunities to grow business.

Systems and reporting

• Ensure effective use of Warehouse Management Systems and operational technology; drive accurate data capture and timely reporting.

• Produce and present weekly/monthly performance reports, highlighting trends, risks, and improvement actions.

Key Performance Indicators

• Safety: LTIFR, near miss reporting, corrective action closure rate

• Service: On‑time in‑full, order accuracy, dock-to-stock lead times

• Financial: Site EBITDA, labour cost per order, storage yield

• Operational: Inventory accuracy, productivity per FTE, shrinkage rate

• Customer: Client satisfaction / NPS, SLA compliance, retention metrics

WHO WE ARE LOOKING FOR

Someone with:

• Minimum 5 years in a supervisory or management role in warehouse operations within 3PL or contract logistics.

• Demonstrable P&L experience preferred.

• Strong experience with multi‑client environments and WMS implementations.

• Matric (Grade 12) required; tertiary qualification in Logistics, Supply Chain, or Business Management preferred.

Skills and Competencies

• Leadership: proven ability to build and motivate frontline teams and develop supervisors.

• Commercial and financial acumen: ownership of budgeting, cost control, and profitability.

• Operational excellence: strong process orientation, problem solving, and continuous improvement mindset.

• Customer focus: effective communication, stakeholder management, and conflict resolution.

• Technology literate: WMS, Excel, reporting tools.

• Resilience and adaptability: thrive in fast‑paced, multi‑client environments.

Working Conditions

• Full time, site‑based role including occasional evenings and weekends.

• Physically active role with regular site walkabouts and exposure to warehouse environment.

• Valid drivers licence preferred.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.