Process Expert

Job Description

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

1. Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

- Customer channel management

- Case Management

- Customer onboarding and relationship management

- Contract and dispute management

- and more.

2. Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.

3. Ensures all products and services are sold to the customer to maximize profitability.

4. Builds strong relationships with all stakeholders including offshore GSC teams.

5. Responsible for customer satisfaction and has experience with customer interaction.

6. Understands customers' business drivers, needs and requirements. Manages the sales pipeline, segmentation and accurate forecasting.

7. Handles incoming customer services queries, issues and exception management.

8. May support the Customer Experience Partner and internal teams.

Qualifications:

- Graduate of any 4-year bachelor's degree.

- 2 to 4 years customer experience/ BPO/preferred logistics and shipping.

- Excellent English communication skills in both written and oral.

- Able to complete minimum of 92-97 emails daily minimum.

- Able to meet the timeliness set at 4HRS and other objectives set by management.

- Able to work independently and present results of own work to the team.

- Able to identify process improvement.

- Amenable to work on morning shift and can adhere to work schedule.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.