Landside Operations Team Manager

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk

WE OFFER

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment You will get to focus on creating valuable relations with current and new customers and work with
highly professional teams in an environment where you will be valued, recognized and well-rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

JOB RESPONSIBILITIES:

The Inland Operation Team Manager holds a central position assisting the Inland Operation Manager in ensuring efficient and cost-effective physical delivery operations, for which effective communication and coordination with all external and internal stakeholders are critical. This position is accountable for driving intermodal performance & commercial orientation/awareness as well as assisting the Inland Operation Manager on coaching junior & senior staff.

• Be responsible for managing a team size of 7+ members.

• Coordinate with Customers, Maersk Trucking team and Customs Officers for stuffing plan and/or to arrange services on schedule, for timely collection and dispatch of shipments.

• Proactively attend all inquiries from Customers, well communicate with related parties in case of exceptions,

• Be the first escalation point to solve or coach the team members to solve the daily operation problems.

• Drive compliance and safety in daily operations.

• Set up SOP/ IOPs, processes in line with customer’s requirements and internal processes.

• Set up regular meetings with internal parties and with external parties to review performance and improve operation processes.

• Supported customer service and the sales and products team in customer query resolution and exception handling.

• Engage team members, ensure they work in a collaborative manner & make an effort to improve team performance.

• Conduct regular training and coaching to team members.

• Conduct objectives setting and staff performance management

• Be a role model for striving for continuous improvement and a customer-centric mindset.

• Be aware of market intelligence and analyze what they are means to our operations.

• Carry out ad-hoc tasks assigned by Management

• Work closely with other teams for knowledge sharing, monitor KPIs’, improve reporting within the organization and move towards standardization of process.

• Always exercise “constant care” and be committed to the Maersk qualities concept.

WHAT ARE WE LOOKING FOR

• Have at least 5 years of experience in Transport & Customs Operation management role.

• Technical Skills: Familiar with Transport Management Software, VNACCS (customs declaration) and proficient in MS Office.

• Have good Planning, Customer Service and Communication skills.

• Have good leadership skills. Able to manage and develop the team

• Have good stakeholder management skills.

• Have a strong process-oriented approach and attention to detail.

• Resilient team player who is result-focus and demonstrates a high level of commitment with the ability to work independently.

• Good communication in English (writing and verbally).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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