Customer Service Analyst Starbucks (Amsterdam Westpoort)

Job Description

The Customer Service Analyst plays a key role in supporting operational excellence and revenue generation across the EMEA region, with a focus on ensuring timely and complete order processing and delivery for our stores and licensed partners.
We are looking for a dynamic, detail-oriented, and enthusiastic professional to join our team and help drive customer satisfaction through efficient service and proactive communication.
This position is based in Amsterdam (Accraweg), on site for 2 days per week.

We Offer

• We offer an exciting job opportunity in an internationally growing business environment characterized by high pace.
• You will work in a team with motivated and engaged people with a diverse background
• It is possible to work from home (after the onboarding period).
• International career opportunities
• An attractive compensation package including an annual bonus based on the company’s performance
• 30 days annual leave

Your key responsibilities

As Customer Service Analyst you serve as a single point of contact on all supply chain and inventory management issues, escalate as appropriate within Starbucks and with Starbucks service providers and report and monitor the service provided to all customers.

Order Management:

• Support order placement and ensure smooth flow of orders to logistics service providers
• Place additional orders when needed and monitor order status
• Provide clear instructions to warehouses and suppliers to ensure timely and accurate order processing

Customer Service:

• Act as liaison between store partners and support centres
• Handle queries and issues professionally, escalating when necessary
• Maintain daily communication with the Customer Service Team Lead

Operational Support:

• Monitor service levels and escalate delays or process issues to the manager
• Investigate discrepancies and propose solutions for continuous improvement
• Raise credits and manage claims efficiently
• Maintain and update documentation (e.g., order forms, delivery schedules)
• Manage a high-volume inbox and respond to queries promptly

Reporting:

• Prepare and deliver monthly reports on service performance and order metrics

Your profile:

Education & Experience:

• HBO-level (Bachelor’s degree) or equivalent work experience
• Minimum 2 years’ experience in a fast-paced customer service or supply chain environment

Must-Have Skills:

• Strong organizational and time management skills
• Ability to work under pressure and meet deadlines
• Excellent English communication skills (written and verbal)
• Customer-focused mindset with strong relationship-building skills
• High attention to detail and accuracy
• Analytical thinking and problem-solving ability
• Reliable and proactive team player

Nice-to-Have Skills:

• Proficiency in MS Excel and experience with reporting
• Previous experience in order management within a supply chain context
• Additional language skills

The job is located in Starbucks office in Amsterdam Westpoort.

As part of our pre-employment screening, we ask you to provide a VOG (Certificate of Conduct).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.