Customer Service Agent (Logistics & Services)

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key Responsibilities

• Customer’s business acumen and ability to know what factors drives the decision making.

• Onboard customers and build strong and collaborative relationship with both established and new customers.

• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.

• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.

• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.

• Be fully responsible for customer satisfaction across Maersk product offering (own customers).

• Lead Digital adoption discussions with customers.

• Cross-sell & upsell Logistics and Services products to customers.

• Performance reviews with customer.

• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.

• Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.

• Willingness to go the extra mile towards the customers & with focus on providing solutions.

• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.

We Are Looking For

• Talent with a few years of experience in customer service and shipping, supply chain or logistics industry.

• Proficiency in English and local language is required.

• Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.

• Stakeholder management skills and relationship building.

• Good understanding of operational processes.

• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.

• Passion to drive closures & high-level customer service orientation.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.