Customer Experience Specialist

Job Description

We Are Looking For:

A proactive and customer-focused professional to join our Container Sales Customer Experience team, which manages the out fleet of old and total loss containers across more than 70 countries. This role demands strong communication skills, a collaborative mindset, and a passion for continuous improvement. The ideal candidate will thrive in a dynamic, global environment and be comfortable working with diverse stakeholders, vendors, and customers across different time zones and cultures.

This position will be a fixed-term contractual role for a duration of 11 months, employed directly on the company payroll.

Minimum 2–3 years of experience in operations, with excellent verbal and written communication skills ​

Key Responsibilities

Customer Focus & Stakeholder Support

• Deliver friendly and professional customer service to internal and external stakeholders worldwide.
• Respond to customer inquiries via email, phone, or chat, ensuring timely and accurate resolution.
• Support the maintenance and updating of Standard Operating Procedures (SOPs) in collaboration with the compliance team.
• Assist in identifying areas for improving customer experience and service quality.
• Participate in customer onboarding and implementation support activities.
• Join regular calls with international customers and internal teams to review service performance and gather feedback.

Data Awareness & Reporting

• Maintain accurate records of customer interactions and service requests.
• Assist in preparing basic reports and summaries using Microsoft Excel and PowerPoint.
• Learn to work with customer data to identify common issues and suggest improvements.
• Exposure to tools like Power BI, Power Automate, and SQL is a plus.

Team Collaboration

• Work closely with team members to ensure smooth service delivery.
• Share learnings and best practices with peers.
• Participate in team meetings and engagement activities.

Operational Support

• Support after-sales processes related to container delivery and order fulfilment.
• Coordinate with depots and terminals to track and follow up on container movements.
• Help resolve basic issues related to delays or documentation.
• Escalate process improvement ideas to the relevant teams

Ideal Candidate Profile

• Experience in communicating with global stakeholders, vendors, and customers.
• Strong interpersonal and communication skills.
• Analytical mindset with the ability to work with large datasets.
• Eagerness to learn and adapt to new technologies, especially Microsoft tools.
• Ability to work independently and as part of a team in a fast-paced environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.