Customer Experience Associate

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through
innovation and transformation we are redefining the boundaries of possibility, continuously setting new
standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to
ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and
logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail
towards a brighter, more sustainable future with Maersk.

You will be responsible for:

• Customer Account & Relationship Management: Building and nurturing long-term relationships with key clients, ensuring consistent engagement and satisfaction across all touch-points.
• Cold Chain Execution Coordination: Overseeing the full life-cycle of cold chain logistics—from sourcing to final delivery—ensuring temperature integrity, timely execution, and operational excellence.
• Finance Collections & Dispute Resolution: Managing receivables, drive timely collections, and resolve financial disputes with a customer-centric and solution-oriented approach.

Must Haves & list Qualifications in terms of education or degree:

• Stakeholder management across internal teams and external partners
• Demonstrates ownership, initiative, and a proactive mindset
• Written and oral communication skills
• Analytical mindset with advanced excel skill.
• Any graduate.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.