Benefits Administrator

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

As a Benefits Administrator, you will play a key role in delivering an exceptional employee experience by providing Tier I support across benefits processes for multiple functions, brands, and geographies. Your focus will be on ensuring smooth operations and timely resolution of benefit-related matters, contributing to a positive and supportive workplace environment.

In this role, you will be responsible for processing vendor invoicing for the Latin America (LAM) region and serving as the first point of escalation for benefit issues. You will manage benefit enrollments, changes, and terminations in internal systems and with external vendors, ensuring accuracy and compliance. Additionally, you will oversee the benefits platform, when applicable, and maintain policy documentation in relevant systems. You will also support the creation of internal knowledge materials such as guides, FAQs, and presentations to help educate employees on benefit programs and procedures.

Main responsibilities:

• Vendor Invoicing

• Review local vendor performance against service level agreements

• Act as escalation point (Tier 2) for benefit issues

• Performs reviews in line with global governance requirements (salary changes, job level changes etc.)

• Support People Advisors on benefits-related matters / escalations

• Support Rewards manager in activities where relevant and needed (implementation of new benefits, compliance, benefits analysis, benchmarking and solutioning, as well as the Annual Salary Review cycle and/or other compensation related activities as needed).

• Support Global benefits program roll outs like: WorkFlex, EAP, Wellness

• Lead program development in geography within global rewards policies, frameworks and principles

• Align benefits processes across brands and pick up manual benefits processes, if any, including consistent Knowledge Articles

We are looking for:

In your role as Benefit Administrator, you will ensure great employee experience through providing Tier II Support to the benefits processes across functions, brands and geographies.

• At least 2 years of experience in Human Resources roles, ideally with hands-on exposure to benefits administration and vendor invoicing processes.

• Familiarity with Brazilian benefits vendors (strongly preferred); experience supporting other regions is a plus.

• Fluency in English; Portuguese is a plus.

• A process improvement and knowledge management mindset.

• Strong stakeholder management, critical thinking, and a solution-oriented approach.

• Experience with data analysis and HR systems; Workday preferred.

• Knowledge of labor law or HR policies is a plus.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.