Customer Engagement Manager

Remote-first

Core hours 11 - 3

Employment type
Full time

Core responsibilities:

In order to create and maintain important relationships with current and potential customers, the Customer Engagement Manager will be expected to:

  • Lead the marketing department’s efforts in nurturing customer relationships by: 

    • Regularly spending time with our customers, capturing & understanding their pain points and needs

    • Generating original content, with channel-specific partners (case studies, videos, blog, email, social media, etc.) to develop to drive product growth and customer satisfaction

    • Becoming an integral part of our customer organisations’ everyday lives (for example participating in staff events)

  • Inform our growth marketing strategy and identify the channels and strategies to increase revenue within our customer base by:

    • Analysing data to produce lead-generating projects and initiatives within our customer base aimed at increasing revenue and retention

    • Evaluate and measure user journeys to inform marketing and sales strategies

    • Manage key conversion points in the marketing funnel, including landing pages, website calls-to-action (CTAs), and lead-generating forms

    • Work closely with other departments to add value in their own customer-engagement & lead generation activities

What we’re looking for:

  • Strong interpersonal and project management skills

  • Excellent team playing and problem solving skills

  • Excellent written and verbal communication skills

  • Deep understanding of how to manage and optimise the lead handoff from marketing to sales

  • Experience in working closely with a variety of customer-success stakeholders with the aim of working together, as one team, at progressing customer relationships. 

  • Good understanding of the NHS and/or healthcare technology sector 

  • An individual based in the UK

Benefits & perks: 

  • Competitive compensation package

  • High pension and private health insurance 

  • 25 days paid annual leave with the option to carry over unused days to the following year

  • A substantial personal wellness budget allowance to use at your discretion

  • Flexible working environment with home working arrangements - certified by Flexa for the second year in a row as one of the world’s most flexible employers

  • Join one of the most diverse teams in the healthtech arena, we have a 50-50 female/male ratio and offer on-going Diversity Equity and Inclusion training

  • Generous training budget to ensure our teams keep upskilling

  • Annual company-wide  all-expenses-paid working conference trip 

  • Freedom in choice of technical kit

Apply now

Remote-first

Core hours 11 - 3

Dog friendly