Customer Engagement Manager

Job Description

Core responsibilities:

In order to create and maintain important relationships with current and potential customers, the Customer Engagement Manager will be expected to:

• Lead the marketing department’s efforts in nurturing customer relationships by: 

  • Regularly spending time with our customers, capturing & understanding their pain points and needs

  • Generating original content, with channel-specific partners (case studies, videos, blog, email, social media, etc.) to develop to drive product growth and customer satisfaction

  • Becoming an integral part of our customer organisations’ everyday lives (for example participating in staff events)

• Inform our growth marketing strategy and identify the channels and strategies to increase revenue within our customer base by:

  • Analysing data to produce lead-generating projects and initiatives within our customer base aimed at increasing revenue and retention

  • Evaluate and measure user journeys to inform marketing and sales strategies

  • Manage key conversion points in the marketing funnel, including landing pages, website calls-to-action (CTAs), and lead-generating forms

  • Work closely with other departments to add value in their own customer-engagement & lead generation activities

What we’re looking for:

• Strong interpersonal and project management skills

• Excellent team playing and problem solving skills

• Excellent written and verbal communication skills

• Deep understanding of how to manage and optimise the lead handoff from marketing to sales

• Experience in working closely with a variety of customer-success stakeholders with the aim of working together, as one team, at progressing customer relationships. 

• Good understanding of the NHS and/or healthcare technology sector 

• An individual based in the UK

Benefits & perks: 

• Competitive compensation package

• High pension and private health insurance 

• 25 days paid annual leave with the option to carry over unused days to the following year

• A substantial personal wellness budget allowance to use at your discretion

• Flexible working environment with home working arrangements - certified by Flexa for the second year in a row as one of the world’s most flexible employers

• Join one of the most diverse teams in the healthtech arena, we have a 50-50 female/male ratio and offer on-going Diversity Equity and Inclusion training

• Generous training budget to ensure our teams keep upskilling

• Annual company-wide  all-expenses-paid working conference trip 

• Freedom in choice of technical kit