TechOps Specialist

Job Description

Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!

We are looking for a TechOps Specialist to join us at INSHUR; we are based in sunny Brighton (sea, chips and seagulls included), and we split our work between home and the office (hybrid working), which typically involves working from our Brighton office at least once a week. We prioritise face-to-face over remote work for planning and workshops but we welcome everyone working remotely when getting on with their work as long as it doesn’t impact team deliverables.

You’ll be working on re-inventing insurance in exciting markets across multiple territories, including the UK, New York and the Netherlands, and new European countries and US states as we expand.

Supported by (and reporting to) the IT & Platform Manager, you'll be joining a friendly team of 3 who believe in good quality service, teamwork, and timely delivery. We aim to focus on solutions, not problems and are always looking for ways to improve our processes - within our team and business-wide.

We’ve got a great team in place and are proud of our culture (check out our Glassdoor reviews). We value high performance and care deeply about making INSHUR feel like a place where everyone is building something exceptional that we can all be proud of.

Requirements

As a member of Technology Operations, you will be responsible for our company’s productivity hardware and software, including all laptops and peripherals. You’ll help develop our internal IT processes, be responsible for the budget set for hardware and software purchases as required, and also be accountable for ensuring colleagues’ technology works as expected.

We don’t have a definitive checklist of skills - our hiring process is more about aptitude and passion than ticking boxes. So don’t worry if you’ve not used a particular tool or checked off all the listed skills and experience.

Below is a guideline of skills that we think would make you successful in this role.

We'd love to hear from you if you:

• Have plenty of experience with IT support as an Analyst or Technician
• Have experience supporting Mac and Windows devices remotely, using enterprise device management tools such as Jamf and Intune
• You have experience managing users and applications in Google Workspace or similar IAM platform.
• Are an ambitious doer with a curiosity for all things Technology
• Know what it takes to make sure a busy office has the right technology
• Understand that life is better when things just work smoothly
• Are passionate about developing your role and taking more responsibility as you gain experience

Your colleagues say you:

• Are diligent and passionate about offering the best support to your colleagues
• Are organised and proactive with great attention to detail
• Care about people and love helping them above everything else
• Don’t get flustered easily

Things we’ve been working on recently (and you’ll likely be working on too):

• Smooth delivery of hardware and software for our colleagues, particularly new starters
• Providing a first class support service for our colleagues experiencing tech issues
• Maintaining a robust knowledge base on processes and systems to allow for knowledge sharing across the team and wider company
• Integration of our various systems and platforms to allow for automation as well as to reduce effort and risk
• A focus on security for all our hardware, software and company data

Benefits

We provide a friendly and stimulating environment for everyone to grow, learn and thrive in. We encourage flexible ways of working to adapt to personal circumstances and individual and business needs.

We operate in a hybrid of remote and office-based work, and we promote a flexible way of working to adapt to personal circumstances and individual and business needs.

Our budget for this role is between £30,000 - £40,000.

We offer all our employees stock options, and we will pay into your pension monthly. We've also built a benefits package that invests in our people’s long-term personal and professional growth and well-being. Here’s a sample of what this includes:

• 30 days of holiday annually in addition to bank holidays
• Private healthcare scheme for you and your family
• Life Insurance
• Up to 13 weeks of parental leave at full pay, regardless of your gender
• Flexible working hours
• Annual personal training allowance and regular learning opportunities

• Monthly flexible wellbeing allowance to help you stay healthy and productive
  

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need for your role.

About Us

Following a successful Series B funding in 2021, which fueled our ambitious growth plans and enabled us to invest in technology, recruit the best people, and bring new insurtech product lines to the market, we are continuing to keep INSHUR at the forefront of urban mobility. With a mission to make insurance fair & easy for everyone, we are committed to changing the way customers buy and feel about insurance, for good.

As a global team of around 130 people based in the USA, UK and the Netherlands, we value

• Generosity, inclusivity, open-mindedness and diversity
• The delivery of great results and learning in the open
• Freedom to make long-term, high-impact decisions
• The wellbeing of their teammates and the people around them
• Enjoying the ride

Founded in 2016, we are one of the fastest-growing and commercially proven Insurtech companies in the new insurance landscape. Working closely with globally recognised partners, we provide fully digital auto insurance for taxi, TLC, ride-share, delivery, private fleet and private hire drivers, enabling them to get from a quote to a full policy cover in the shortest possible time. Our products are currently live in the USA, UK and the Netherlands and we have exciting plans to expand to new territories and add new product lines in the future.

Equal opportunities

We believe that having a diverse team where everyone can be their authentic self is the key to our success. We are passionate about equal opportunities and improving the tech industry for the better, so we encourage people from underrepresented backgrounds to apply. We don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. Our offices, when open, are child-friendly, dog-friendly and fully wheelchair-accessible.

While this position is advertised as full-time, we are flexible on the specific arrangements for the right candidate and would be happy to discuss part-time, job-share or other flexible arrangements if required. Let us know in your application if you have accessibility requirements for your interview, and we will do our best to accommodate.