Internal IT and Platforms Manager

Job Description

Are you keen to work somewhere that’s stimulating and friendly with countless opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!

We are looking for an Internal IT and Platforms Manager here at INSHUR, working in a hybrid role between home and our Brighton office. You’ll be working on re-inventing insurance in exciting markets across multiple territories, including the US, UK, and Netherlands, and new European countries and US states as we expand.

Supported by (and reporting to) the Head of Engineering, you'll be joining a friendly team of 30+ talented engineers who are empowered to design and implement solutions that help us deliver quality products, improve operations and increase performance and efficiency.

What you'll do

As our Internal IT and Platforms Manager you will be responsible for our internal technology platforms which we run at INSHUR. You’ll own the requirements for our internal digital integrations and help to identify the right solutions to meet these. You’ll work closely with other departments to understand and develop their needs, whether it is our Helpdesk, Underwriters, Marketing, Claims, Finance or any others.

You’ll build a team responsible for getting the best out of our internal platforms who feed the right requirements into the right team at the right time.

You’ll be instrumental in developing clear roadmaps, defining data flows and work on product features for IT and other departments. You’ll work on supporting requirements around all our internal platforms, ensuring we are not only buying but also internally building software that is future-proofed, hitting all our requirements for both today and tomorrow. This is a brand new role and you will be responsible for defining how we implement our digital roadmap, involving significant stakeholder management right across the business.

You will own and manage our TechOps department, and help us on our journey to ISO27001 and SOC2 accreditation. This includes managing our platforms such as Amazon Web Services, Google Cloud, Google Workspace, our call centre (Amazon Connect) and CRM technologies (Hubspot, Kustomer) etc.

The below is a guideline of skills that we think would make you successful in this role. However, our hiring process is much more around aptitude and passion so don’t worry if you’ve not used a particular tool or checked off all the skills and experience listed above.

We'd love to hear from you if you:

• Are able to gather requirements from many different stakeholders and turn these into requirements that are commonly understood
• Can demonstrate where you’ve created and delivered clear roadmaps under tight deadlines
• Have helped a fast-growing business roll out and integrate internal tools such as CRM, Customer Support, Finance systems etc
• Have experience in managing an internal IT function that needs to support a mixture of highly technical and less technical end-users
• Have experience managing cloud call centre applications (Amazon Connect preferred) as well as managing an internal IT function that spans both USA and UK
• Have experience working in a highly regulated industry to ensure a highly secure, yet flexible IT environment.
• Understand that iteration is more important than getting it right first time
• Know the importance of stakeholder management.
• Understand the value of building for the future
• Think about problems in innovative ways and aren’t afraid to question the status quo

Your colleagues say you:

• Are very approachable and flexible in your approach
• Can consolidate complex topics into clear requirements
• Work in a collaborative way, always looking for a better way

What we offer

We provide a friendly and stimulating remote environment for everyone to grow, learn and thrive and we encourage a flexible way of working to adapt to personal circumstances and individual and business needs. We aim to provide an agile and flexible base from which to grow and we are iterating as we go along.

We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our employees’ long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:

• 30 days of holiday annually in addition to bank holidays
• Private healthcare scheme for you and your family
• Life Insurance
• 13 weeks full pay parental leave regardless of your gender
• Flexibility to choose your own place of work (UK only) and flexible working hours
• Annual training allowance (no questions asked) and regular learning opportunities

• Monthly flexible wellbeing allowance to help you stay healthy and productive
  

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit and any software you need.

We are based in beautiful Brighton - sea, chips and seagulls included, although we are currently working 100% remotely. Post-pandemic we will likely be transitioning to a hybrid office and home-based model with travel to the office once or twice a week as required.

About Us

We are a global team of just under a hundred people currently based in the UK, USA and the Netherlands, who value:

• Inclusivity, open-mindedness and diversity
• Freedom to make long-term, high-impact decisions
• The delivery of great results and having fun doing it
• The wellbeing of their teammates and the people around them

As a well-funded business at the forefront of urban mobility and one of the fastest growing and commercially proven Insurtech companies in the new insurance landscape, we work closely with globally recognised partners and are on a mission to change the way customers buy and feel about insurance, for good.

Our product allows ride-share and delivery drivers to get from quote to full policy and driving and delivering goods in the shortest possible time by simply clicking a few buttons. Our products are currently live in the UK, US and the Netherlands and we have exciting plans to expand to new territories and add new product lines in 2022.

Equal opportunities

We believe that having a diverse team where everyone can be their authentic self is the key to our success. We encourage people from underrepresented backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. Our office, when open, is child-friendly, dog-friendly and fully wheelchair-accessible.

While this position is advertised as full-time, we are flexible on the specific arrangements for the right candidate and would be happy to discuss part-time, job-share or other flexible arrangements if required. Let us know in your application if you have accessibility requirements for your interview.