Head of Client Services - Dubai

Job Description

Influencer enables brands to be seen at scale across digital; driving growth and guaranteed success on social media. We build meaningful relationships between creators and brands, whilst making advertising effective, but more importantly inclusive.

Our purpose is to Make Waves; an idea seeded in the fact that our creators tell stories that build human connections, which set off waves of influence. These waves of influence become our data layers, from which we measure the impact. Our clients and creators make waves, we measure the impact.

We are an Official Global Marketing Partner with Meta (Facebook and Instagram) and TikTok - they’re also our clients too!

Co-founded by entrepreneur Ben Jeffries and YouTuber Caspar Lee, we’re a global team of 85+ with some of the best talent in the industry across New York, London, Manchester, Dubai and Warsaw. We’re championing a new era of creativity and producing award-winning campaigns for brands such as Google, Vodafone, Playtika, Procter & Gamble, Pernod Ricard and Levi’s, to name a few.

Influencer are one of the first companies to pop up in the space and are among the market leaders within this booming industry. We were placed in the Top 50 Best companies to work for and recently won Campaigns Best Places to Work 2022, for the second year running!

Description

We are looking for someone with a commercial appetite to contribute value from the offset by building our already established presence in Dubai & MENA, through new and existing client growth and building out a wider team.

Key Responsibilities:

• Arabic speaking is preferable (although not essential)
  
• The legal right to live and work in Dubai and the legal right to travel to GCC countries for work
• Managing our key accounts in Dubai & the MENA region, retaining and growing their business, quarter on quarter
• Identifying and onboarding new agency and brand clients in the Dubai & MENA
• Responding to clients briefs, RFIs, RPs, and pitch presentations with clear and impactful proposals that win business
• Achieve monthly delivered and billed revenue targets
• Achieve monthly non-financial KPIs, including client satisfaction scores
• Maintain an accurate sales forecast
• Build a strong pipeline of evaluated and fully qualified opportunities with new and existing clients
• Maintain and grow your knowledge of influencer marketing and wider digital marketing
• Support our strategy and delivery teams with their input into client briefs, campaign delivery, and client servicing

Requirements:

• Proven experience at Senior level working in an agency or brand within client services (ideally in advertising, social, or creative within Dubai/MENA).
• Proven experience in sales and knowledge of CRM tools, such as Hubspot and Salesforce
• Ability to lead and grow teams, setting out best practices
• You have a passion for and understanding of influencer marketing, social media, and digital marketing - and how the industry is evolving
• You are commercially aware, organised, confident and communicate exceptionally well
• You care about Influencer's mission to #MakeWaves and want to have some fun along the way!
• You'll be willing and able to visit our HQ in London at key points during the year (and maybe more)

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Diversity, Equity & Inclusion is embedded into everything we do at Influencer and is a part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.