Digital Account Manager

Job Description

About Impression

We are Digital Growth Specialists helping ambitious global brands push boundaries. We define and deliver integrated digital strategies that transform our clients from market players to market leaders. As we embark on our 8th year of accelerated growth we’re looking for experienced Digital Account Manager to drive the agency forward.

Our agency wouldn’t be what it is today without our incredible people. Our diverse team encompasses expertise across the digital landscape which enables us to accelerate change and results, driving business growth faster. Our collaborative, creative and inclusive culture helps build our reputation as a leading digital employer and we are committed to nurturing and developing people to their full potential.

Recognising that we are a part of something much bigger, we’re on a mission to use business as a force for good. We’re actively committed to creating a positive impact for our people, planet and community.

The Role

We are seeking a highly strategic individual with a versatile set of skills to join our expanding Client Success Team.

As a Digital Account Manager, it is your mission to unlock what ‘success’ looks like, whether this is for our clients, for our delivery team or for our agency. You will work with the Client Success Lead to deliver against your account development strategies and drive a best in class service to your portfolio of accounts.

You will directly contribute to the growth of Impression by achieving high client satisfaction scores, facilitating client contract renewals and orchestrating channel growth for your clients. To achieve this, you will be a trusted advisor to each client stakeholder and hold a complete understanding of their overall business and marketing objectives. You will have a very strong working knowledge of the search marketing landscape and you will understand who to bring into the conversation at what stage.

Key Responsibilities

Requirements

• Account Management, Digital Project Management or SEO/PPC Delivery Experience either at an agency or client-side
• Credible subject knowledge across our key delivery channels
• Knowledge of Google technology stack is an advantage
• Excellent knowledge of the wider marketing mix
• Strong interpersonal skills, particularly influencing and listening skills.
• Strong commercial awareness
• Presentation skills & chair proficiency
• Strong communication verbal and written with ability to ‘translate’ for those who don’t have technical knowledge
• Experience working on multi-channel digital campaigns
• Experience with managing multiple digital projects simultaneously
  

Skill Requirements

• A positive and creative thinker, with a passion for all things digital
• Ability to lead and inspire others, internally and externally
• Exceptional attention to detail and pride in any work produced
• Open, honest and direct, is comfortable in giving and receiving constructive feedback
• Lives and breathes Impression values
• Ability to work in a fast paced, dynamic environment on multiple priorities simultaneously, prioritising and coping well under pressure and with competing demands
• A desire to learn new skills
• Ability to think and act independently as well as collaboratively
• Staying calm under pressure and demonstrating empathy and understanding to help clients who may be frustrated
• Adopts a range of influencing and negotiation styles to deal with objections/challenges internally and externally

Not ticking all the boxes? Don't worry, here at Impression we promote a culture of learning and development so we'll help you out! There is research to suggest that women and people of colour are less likely to apply for roles in which they don’t meet 100% of the requirements but at Impression we want to ensure everyone is encouraged to apply with us. Equity, diversity and inclusion are integral to Impression’s recruitment process and we are committed to ensuring your experience with us is equal, fair and non-discriminatory.

What makes us different?

We are proud to be listed on the “Flexa 100” Most Flexible Companies to work for and to be officially recognised as a Great Place to Work®. Alongside our amazing culture, here's what else makes us standout as a great employer:

• Competitive salary – verified by an external salary benchmarking company £27,500-£31,500 DOE
• Flexible working options - as per ways of working charter
• Private medical insurance with access to EAP
• Enhanced sick pay - 8 weeks full pay, 8 weeks half pay in 12 month period
• Access to HelloSelf, a virtual therapy platform
• Enhanced parental leave
• 28 days annual leave, plus bank holiday
• Life leave – when something unexpected happens in your life and you need some paid leave
• Pregnancy loss and parental bereavement leave
• Compassionate leave
• Eye-care vouchers
• Opportunity to save on and spread the cost of new tech through Techscheme
• Budget for books, tools and software
• Tea and coffee, drinks fridge and fruit deliveries
• A full social calendar with a budget per person and 1 social event per month
• Summer and Christmas party (off-site)
• Chance to attend national and international conferences
• Top Apple equipment to use at work
• Savings on bikes and accessories through Cyclescheme
• Perkbox membership
• Contributory pension scheme
• The usual agency stuff – office dogs, drinks fridge, ping pong and foosball

Diversity, Equity & Inclusion

We're listening and we're learning.

We’re committed to embracing diversity and promoting equal opportunities, both within our teams and through the services we provide. But we know we still have work to do. Improving fairness – in our agency and our industry – is something we’re passionate about, and we’re committed to having the conversations, making the changes and helping other businesses to do the same.

We pledge to promote equal opportunities and, as per the Equality Act 2010, will not tolerate discrimination on the grounds of: gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, caring responsibilities or beliefs. We’ll also make every effort to represent different genders, ethnicities, socio-economic backgrounds and sexualities at the events, panels and discussions we run.

Agencies

Strictly no recruitment agencies.