Flexa
Huel โ€ข Tring, United Kingdom

Head of Customer Experience

1โ€“2 days/week at home

Core hours 10โ€“4

Dog friendly

Job Description

Hey! Weโ€™re Huel and weโ€™re pleased to meet you! ๐Ÿ‘‹ We're going to start by talking about our exciting new Head of Customer Experience position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page!

The role

Huel has achieved phenomenal growth since launching in 2015 and from the beginning we have prided ourselves on providing a gold standard experience for our customers. So, we are now looking for a Head of Customer Experience to lead our customer experience team to new heights ๐Ÿ™Œ

As Head of Customer Experience, you will be responsible for ensuring our customers have the best possible support when interacting with Huel. โ€˜Make Customers Happyโ€™ is one of our core values and customer obsession is part of our brand DNA ๐Ÿงฌ.

Here's an insight in to your day to day:

  • Leading a global team of customer experience representatives ๐ŸŒ
  • Maintaining gold-standard customer satisfaction levels๐Ÿ†
  • Working cross-functionally to identify and solve customer pain points ๐Ÿค
  • Shaping, developing and driving the customer experience strategy ๐Ÿ“ˆ
  • Leading and developing a high-performing, highly engaged team ๐Ÿ‘ซ

Not yet convinced it's the role for you? Well, then you can click ๐Ÿ‘‰HERE to read a more detailed job description and learn about the team!

What we're looking for in you

The Head of Customer Experience role is best suited to someone with proven experience in a customer experience management role with a global focus and a track record of hiring, managing and developing a high-performing team ๐Ÿ‘ Your leadership and stakeholder management skills will be on point, being Huel's CX Wizard, you will be a data-driven and analytical expert, with proficiency in customer experience software and tools ๐Ÿ”จ. We are really looking for someone with a passion for customer experience, a drive for customer experience strategy and someone who can maintain a global CX culture.

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits that are tastier than our Salted Caramel Black Edition (and trust us, thatโ€™s saying something!)

โฐ 4 and a half day working week - We finish at 1 pm on a Friday!

๐ŸŒด 30 days annual leave PLUS bank holidays

๐Ÿ•– Flexible working - including up to 2 days per week at home

๐Ÿฅค Free Huel to keep you going

๐Ÿ–๏ธ 2 weeks a year to work remotely from anywhere! One week in the Summer and one week at Christmas

๐Ÿพ Dog friendly. If you've seen Daddy Day Care the movie, that's basically HQ but for doggo's!

๐Ÿ™‹ Paid Volunteering Days

๐Ÿ‹๏ธ Free on-site gym with free classes, and we will give you your own nutrition plan

๐Ÿง  Free 1-on-1 therapy provided by Self-Space.

๐Ÿฅ Private Medical and Health insurance for you and your loved ones, including free life insurance covering up to 4x your salary

โšก Electric Car Scheme with onsite charging

๐ŸšดCycle to Work Scheme

๐Ÿคฐ Enhanced Family Leave

๐Ÿ‘ช Workplace Nursery Scheme

๐ŸŽ“ Huel Academy

๐ŸŽ‰ Quarterly events to celebrate success - Have you heard about Huelchella?

So what next?

If this sounds like the right opportunity for you, then weโ€™d love to hear from you! Click on apply to this job to send us your CV and cover letter and Ellie from our talent team will be in touch with you.

We are Hueligans

We're all made up of our Huel DNA, but what makes us unique is our individual differences. We've created a culture of belonging and we celebrate the diversity our Hueligans add to our teams. We encourage authenticity, different views, and new ideas to enable us to create products that our customers around the world enjoy and love. Read more about our culture here.

Company benefits

Open to part-time employees
Enhanced maternity leave โ€“ Up to 52 weeks with 16 weeks enhanced maternity pay
Enhanced paternity leave โ€“ 4 weeks enhanced paternity pay
Adoption leave โ€“ Up to 52 weeks with 16 weeks enhanced adoption pay
Work from anywhere scheme โ€“ 2 weeks per year
30 days annual leave + bank holidays
Pregnancy loss leave
Teambuilding days
โฐ Half day Friday's - 1pm finish
๐Ÿ‹๏ธ Free on-site gym at HQ with complimentary classes, or gym membership contribution for other offices.
๐Ÿง  Free unlimited 1-on-1 therapy is provided by Self-Space.
๐Ÿ™‹ Paid Volunteering Days
๐Ÿพ Dog-friendly offices. If you've seen Daddy Day Care the movie, that's basically HQ but for doggo's!

We asked employees of Huel how satisfied they were with flexible working, and this is what they told us

Location
76%
Employees are largely happy with their working location freedom
Hours
91%
Employees are very happy with the flexibility in the hours they work
Benefits
90%
Employees are very happy with the benefits their company offers
Work-life balance
81%
Employees feel that they can find the perfect balance of life and work
Role modelling
81%
Employees feel that flexible working is part of the culture
Autonomy
91%
Employees feel they have complete autonomy over getting their work done
Working at Huel

Company employees

240

Gender diversity (male:female:non-binary)

M 47% : F 52% : NB 1%

Office locations

HQ - Tring Hertfordshire, London, Birmingham, New York, Germany

Funding levels

ยฃ40m

Hiring Countries

United Kingdom
United States