Key Customer Manager - North East

Job Description

Key Customer Manager – North East

Function: On Trade
Location: Field Based – Tyne Tees

Salary: £48,000 - £58,000 base depending on experience plus full list of benefits listed below

Contract: 12 month Fixed Term Contract

Closing Date: 16th November 2025. Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!

Interviews will be taking place on 24th/25th November

As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.

There’s so much more to HEINEKEN than meets the eye and right now, we’re looking for a apply for our Key Customer Manager in the North East, covering the Tyne Tees region.

About the role
As Key Customer Manager, you’ll deliver and execute the agreed Joint Business Plan, achieving the budgeted volume, revenue and FGP across a portfolio of key North East accounts.

You’ll own the commercial relationship with one of our most influential customer bases. You’ll set the strategic direction for your accounts and maximise product mix, brand distribution and NPI performance, always seeking opportunities for value share growth.

Reporting into the Customer Development Director, you’ll grow the visibility and availability of HEINEKEN UK brands, ensure compliance with trading agreements, and take full ownership of your P&L. You’ll also work closely with colleagues across the North East On-Trade team to ensure a joined-up, customer-focused approach.

About the Candidate
You’re a strategic thinker with the ability to operate at pace in a changing market. You combine commercial acumen with strong emotional intelligence and critical thinking to make sound, balanced decisions.

We’re looking for someone who:

• Builds trusted relationships across multiple levels and functions
• Communicates clearly, confidently, and with impact
• Adapts quickly to shifting priorities and market conditions
• Balances short-term delivery with long-term strategic goals
• Manages emotions well under pressure
• Actively seeks feedback and pursues continuous improvement
• Fosters a winning mentality and collaborative spirit within the team

You’ll also bring:

• Strong analytical ability and the skill to turn data into compelling commercial stories
• Excellent influencing and negotiation skills
• Confidence in managing stakeholders and driving performance through others
• The ability to plan and implement initiatives that create real commercial advantage

If you’re commercially sharp, relationship-driven and thrive on finding new ways to deliver value – this could be your next move.

Our Benefits
In addition to your base salary, you’ll also receive:

• An annual bonus

• Company Car (a full UK drivers licence is required for this role)
• Meal and Broadband Allowance
• Company funded Private Medical Healthcare
• Double matched pension (up to 10%)
• 35 days holiday
• A quarterly allowance towards purchasing our delicious ciders and beers! (low and no alcohol options available)
• Exciting opportunities to develop your career

You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.

The Application
If you like what you’ve read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early where we receive significant numbers of applications, so don’t delay!

If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as recruitment@heineken.co.uk

In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!

Who We Are
We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.

Apply today to discover Your Future, Untapped.