Team Lead - Mental Health Team

Remote-first - with co-working space

A little flex time

POSITION: Permanent, Full Time 37.5 hours per week

Service operating hours 8am-9pm 7 days a week

LOCATION: Fully remote

SALARY: £51,000 - £56,500 per annum


Founded in 2013, Healios is a leading specialist digital healthcare company working to empower patients and families affected by mental health, autism and ADHD conditions to support long-term outcomes and wellbeing. Our mission is to bring exceptional healthcare to anyone, anytime, anywhere.

Healios is pioneering the world’s first digitalisation of NHS Mental Health Trust outpatient services, covering multiple complex specialist assessment and psychological intervention services. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.

You can find out more about us by clicking here!


Our clinical team leads play a vital role in enabling our remote-working clinicians to deliver a range of clinical assessments and interventions, which include mental health assessments and interventions, CBT & Family Interventions for a range of mental health problems across the age range.

Through our clinical delivery, our team sets out to empower every young person to build the capabilities for long-term mental health to successfully navigate life’s challenges and experience a better quality of life.

Through our NHS partnerships and private care offer we are improving outcomes for children, young people and their families across the UK. We are a dynamic and fast growing multi-disciplinary team with a passion for delivering exceptional experiences for our partners, service users and their families.


This role is integral to ensuring our clinical staff feel valued, and that our clinical teams meet both internal and external performance targets. Being a trusted member of the team, the respect of your peers and wider colleagues will be essential to be successful in this post.

This post is about ensuring we do everything we can to effectively use the resources we have, in getting us further towards our company purpose, and deliver against organisational objectives. To be a team lead and successful in post you must be self reflective, and have a desire to improve our services, our people and yourself.

The Mental Health Team Lead position requires an individual who is able to lead, motivate and manage staff working within the Healios Mental Health Service. The successful candidate will be responsible for providing direct line management to their team and overseeing all aspects of team working. This will include performance management, recruitment processes, supervision, quality assurance and audit. There is an expectation you will contribute to the wider development of the clinical division and support with service design work.

The team lead is responsible for supporting the delivery of a high quality clinical service; monitoring your team’s performance, ensuring utilisation targets are fulfilled and identifying and removing blocks. The role requires a lead who can motivate their team, with the ultimate aim of reducing waiting times for families, streamlining processes and allowing the business to grow in a sustainable way. Alongside this and of equal importance is making sure our staff’s wellbeing and engagement is a priority and sustained, and they feel (and are) valued.

There is an expectation you will maintain a clinical caseload and ensure your clinical skills remain relevant and up to date.

To be successful in this role, below is what we would need from you:

  • Clinical qualification and registration in Occupational Therapy, Social Work, Nursing, Speech and Language Therapy or Psychology (Educational, Counselling, Clinical or Forensic)
  • Registered with a statutory body (NMC, HCPC, ACP, BABCP, UKCP, SWE, SCW, SSSC or NISCC or BACP)
  • Ability to use data to inform required improvements across a team such as opportunity to improve productivity and/or quality
  • The ability and willingness to hold productive, but challenging conversations, and follow formal processes where your team members are not meeting quality standards or performance targets.
  • Understanding/experience of performance metrics, utilisation requirements, service improvement
  • Experience managing and supervising staff, including dealing with organisational change, conflict management and performance management
  • Experience of delivering clinical assessment/interventions to children and young people
  • Experience of & ability to undertake mental health risk assessments and develop risk management plans
  • Experienced in safeguarding assessment and procedures
  • Experience of overseeing & managing mental health risk &/or safeguarding concerns raised by your team. This must include the ability to contain and support so they can carry out their role efficiently
  • Demonstrable experience of interagency liaison and communication with regards to managing risk and safeguarding incidents within your team
  • Real passion for supporting people to improve their lives
  • A desire to become part of a collaborative environment and share knowledge and learning for the benefit of all
  • A curious mind-set that underpins your continuous drive to challenge the status quo for achieving better outcomes
  • Well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carer and other professional colleagues both within and outside the NHS
  • Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere
  • A commitment to ethical practice and adherence to the highest standards of safeguarding of adults/children
  • A professional home working environment
  • Wifi connection. Minimum of 2 mbps up and download speed


  • 33 days holiday (including bank holidays and closure days)
  • Birthday Leave
  • "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
  • Contributory Pension Scheme
  • Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
  • Enhanced family friendly policies
  • Flexible, home based role
  • Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment
  • CPD/Growth day per year, plus personal development allowance to invest in your growth
  • Bespoke Healios Training, including schedule of monthly CPD for clinicians
  • A collaborative culture where curiosity, creativity, experimentation and innovation are fostered
  • A highly motivated and energetic team bringing a wide range of talents, experience and knowledge to solve complex challenges
  • Autonomy to shape and design world leading clinical pathways that harness the power of combining technology with evidence-based interventions and a human touch
  • Opportunities to grow and further develop your professional interests
  • A culture that challenges the status quo in pursuit of providing exceptional healthcare and an unrivalled experience for the clients and families we support


Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.

As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.

Remote-first - with co-working space

A little flex time