Clinical Director

Job Description

The Clinical Director will join Healios to provide Strategic Direction to drive family centric Outcomes for Children and Young People. This role will lead a team of like-minded professionals to provide holistic, family orientated clinical services, supporting the whole family throughout their journey through the appropriate clinical pathways designed for improved outcomes.

POSITION: Permanent, Full Time

LOCATION: Home based with regular travel to London Office

SALARY: Based on experience

OUR COMPANY

Founded in 2013, Healios is a leading specialist digital healthcare company working to empower patients and families affected by mental health, autism and ADHD conditions to support long-term outcomes and wellbeing. Our mission is to bring exceptional healthcare to anyone, anytime, anywhere.

Healios is pioneering the world’s first digitalisation of NHS Mental Health Trust outpatient services, covering multiple complex specialist assessment and psychological intervention services. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.

You can find out more about us by clicking here!

OUR TEAM

Our Clinical team set out to empower every young person to build the capabilities for long-term mental health to successfully navigate life’s challenges and experience a better quality of life.

THE OPPORTUNITY

As the most Senior Clinical Leader within the Healios UK affiliate, you will be accountable for ensuring the clinical services provided in the UK meet the needs of children, young people and families, the payor and all quality and regulatory standards.

The Clinical Director will define the skills and competencies required within the clinical directorate, design pathways, processes, ways of working, quality assurances and staff development to ensure we provide safe, effective and responsive care which is scalable and focused on achieving improved outcomes and experience for clients and families.

This is a ‘can do’ and rapidly evolving work environment driven by our strong purpose and underpinned by our philosophy of always doing the right thing, delivering quality, innovation, continuous improvement with passion and energy.

We are looking for highly experienced clinical leaders with a background and registration ideally in Psychology or Psychiatry but would also consider Nursing, Speech and Language Therapy, Occupational Therapy or Social Work for the right candidate.

To be successful in this role, below is what we would need from you:

• Clinical Leadership
• Leading the clinical teams to ensure Healios services deliver the highest standard of client care in accordance with the key lines of enquiry, safe, effective, caring, responsive and well-led
• Helping solve one of the biggest challenges children service in the UK face, scarcity of workforce, by innovating traditional models of care through a family centric approach, designed for improved outcomes and an unrivalled experience, whilst also delivering on the needs of the payor, e.g. NHS
• Developing a scalable clinical staffing and contracting model which enables the delivery of our progressive model of care without compromising safety, quality or experience for clients, family and the payor
• Defining the clinical standards and setting the expectations for what “great” looks like across all aspects of our clinical model, with innovative and fit for purpose quality controls and assurances which enables workforce scalability and increased flexibility in operating hours
• Increase the awareness, credibility and reputation of Healios amongst the external clinical and non clinical UK stakeholder groups by developing, positioning and promoting Healios as the UK leader in children and young people’s digital mental health and neurodevelopmental services
• Actively develop strong networks and relationships with external thought leaders across health, social, third sector and academia groups building advocacy and support for Healios’ as an innovator of new models of care
• Working in collaboration with clinical, operational, governance and commercial leaders to ensure our workflows, systems and processes are seamless and fully optimised for optimal efficiency and quality

• People Management
• Embedding a philosophy driven by purpose where people have autonomy and opportunity to grow and develop supported with leadership, mentoring and coaching
• Building a positive culture that fosters engagement, productivity, always doing the right thing, safety, clinical excellence and customer satisfaction through personal leadership and interventions
• Defining supervision standards, process and oversight which meet our services, clinicians and company needs
• Leading and managing all staff in a proactive and consistent manner, ensuring lines of communication and areas of responsibility are clearly articulated and understood
• Using effective planning techniques to ensure sufficient employee resource is available to deliver high quality, innovative and cost-effective services
• Overseeing and approving recruitment activity, monitoring attrition rates and workforce planning for future recruitment requirements
• Drive employee engagement by regularly requesting feedback from team members to maintain a positive team environment and support Healios being a great place to work

• Quality, Outcomes, Compliance and Governance
• Ensuring every client and family is risk assessed, their presenting needs and personal goals understood, a personal care plan created drawing on all Healios skills and capabilities to ensure goal attainment, improved wellbeing, resilience and value to the payor is demonstrable
• Ensure all clinical staff and services meet the requirements of all regulatory standards (e.g. CQC) and ensuring effective implementation and adherence of appropriate policies and procedures in line with Healios and NHS contractual requirements
• Defining the clinical standards and setting the expectations for what “great” looks like across all aspects of our clinical model, with innovative and fit for purpose quality controls and assurances which enables workforce scalability and increased flexibility in operating hours
• Ensuring all clinical services are delivered to our quality and safety standards and focused on improving outcomes, experience and value for clients, family and payors
• Inputting to the review and decisions regarding the most appropriate outcome measures to use within each of our clinical services in-line with our organisational strategy and goals
• Defining a framework, with clear expectations, measures and improvement strategies to support clinicians to continually improve their skills and competencies to ensure each clinician delivers the best possible outcomes and experience for the client and their family
• Helping develop the resources, processes and interactions required to ensure clients and families are fully prepared and engaged, before and during their assessment &/or treatment to support them in achieving best possible outcome and experience
• Helping shape, define and validate news ways in which we can measure outcomes and value to clients, the family unit and the payor

• Financial and Commercial
• Responsible for budget forecasting and effectively managing the allocated budget
• Playing a key role in supporting the creation of customer value proposition, including input into materials, case studies, customer reports, positioning statements and messages as part of Healios’s commercial activation plans.
• Supporting business growth through participation in new revenue channel go to market strategies, input into bid writing for new tender opportunity and supporting both pitch and customer meetings

• Key Behaviours and Experience:
• Strategic thinker - can turn strategic plans into actions and results
• Experience of working in private healthcare sector where you developed new innovative models of care for children and young people
• Worked in a start-up environment where you had to build and develop services and ways of working from scratch
• Worked in a fully remote environment for over 2 consecutive years
• Worked in a fast paced, highly complex services doubling in growth year on year

WHAT WE WILL PROVIDE FOR YOU

• 33 days holiday (including bank holidays and closure days)
• Birthday & Life Leave days
• Contributory Pension Scheme
• Fully personalised flexible benefits package
• Enhanced family friendly policies
• Flexible, home based role
• Company laptop, plus an allowance to purchase additional equipment
• CPD/Growth day per year, plus personal development allowance to invest in your growth
• A collaborative culture where curiosity, creativity, experimentation and innovation are fostered
• A highly motivated and energetic team bringing a wide range of talents, experience and knowledge to solve complex challenges
• Autonomy to shape and design world leading clinical pathways that harness the power of combining technology with evidence-based interventions and a human touch
• Opportunities to grow and further develop your professional interests
• A culture that challenges the status quo in pursuit of providing exceptional healthcare and an unrivalled experience for the clients and families we support

Ensuring that we recruit, retain and promote a diverse mix of colleagues who are representative of the diversity in our communities is at the centre of our talent acquisition strategy and we encourage applicants from underrepresented groups to give us a great opportunity to have access to a broad range of ideas and experiences.

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SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS

Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.

As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.