Account Manager

Job Description

Do you thrive on building strong, long-term relationships? Do you love being deep in the action, managing make-or-break meetings and want to experience negotiating high-value contracts? Are you keen to apply your account-management expertise to a cutting-edge client book?

If this sounds like you, read on!

GrantTree is the UK’s leading innovation funding consultancy, specialising in R&D Tax Credits, grants, and Video Game Tax Relief. We work with some of the country’s most groundbreaking businesses, helping them to maximise their government funding opportunities and build technologies that will change the world. We have ambitious plans for the future and are looking for bright, passionate, and conscientious people to join our R&D Tax Credits delivery team.

That’s where you come in!

As an Account Manager in our R&D Tax Credits delivery team, you will be working with our technical and financial experts to deliver tax credit claims for your book of clients. You will be responsible for building strong relationships with your clients, managing day-to-day communications, and ensuring an excellent standard of service. Within 3 months, you will be expected to gain a deep understanding of the R&D Tax Relief scheme, as well as the other funding services we provide. We also will look to you to propose enhancements to our delivery processes, and work with your colleagues to execute those enhancements across our client base. Lastly, as you develop within the Account Management role you will be expected to nurture new business opportunities through client referrals and expanding existing accounts.

On a typical day you might:

• Host discovery calls with clients, ensuring the delivery team receives all the information they need to complete a claim
• Give feedback to various stakeholders at tactical meetings in order to improve delivery standards
• Proactively check in with your clients to deepen your relationships

• Availability for a full-time position
• Minimum 1 years’ experience
• Passionate about technology and the startup world
• Proven record of ability to self-motivate while working remotely
• Ability to manage projects outside the scope of the role
• Comfortable communicating with CEOs, CFOs, and founders via email, phone, and in-person

Requirements

• Availability for a full-time position
• Minimum 1 years’ experience
• Passionate about technology and the startup world
• Proven record of ability to self-motivate while working remotely
• Ability to manage projects outside the scope of the role
• Comfortable communicating with CEOs, CFOs, and founders via email, phone, and in-person

Desirable

• Negotiation and contract management skills
• Familiarity with CRM tools such as Salesforce and Pipedrive
• Fluency in client retention metrics like NPS
• Project management experience, ideally where multiple teams are involved

Benefits

For this role, the salary will be £30-35K, depending on experience. In addition to your salary, we are offering a place where you can be yourself, develop your skills and fulfill your potential. We also have a flexible approach to working, so there’s no pressure for you to be in the office (once your probationary period has been completed). You can work from wherever you are most productive. Our Shoreditch office will be open for your use outside of national and regional lockdowns.

Other benefits include:

• 30 days paid holiday
• Training & development budget
• Monthly wellness budget
• A generous and inclusive parental leave policy
• Cycle to Work Scheme
• Discounted private health insurance
• Season ticket loan
• Study, pawternity and charity leave
• Regular social and wellness events
• Access to premium platforms like Spill for mental wellbeing

Equal Opportunities

Teams are stronger when they have a diverse range of people. We welcome applications from everyone, regardless of the categories they put themselves in. We also encourage talented ‘square pegs’. If you think you’re the right person for the job even though you don’t quite fit the role spec, be daring and apply!

Please answer these questions in the application form or in your cover letter:

• Do you have the right to work in the UK?
• What attributes or dynamics do you look for in a team and why?
• How would you define trust?