Customer Support Representative - Vouch

Job Description

📍Location - Based in our lovely Sheffield office 3 days per week, the other 2 days are up to you!

ABOUT THE ROLE

Working as part of our Customer Support Team you will provide 1st line support for the Vouch platform to our customers and end-users such as applicants, guarantors, agents. In this role you will also be required to provide some technical support to the Vouch team, however this is not essential.

The day to day stuff:

No two days are ever the same at Vouch so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.

Tech Support to our Customers:

• Handling direct support requests via telephone and web chat
• Responding to tickets raised in the helpdesk system (Zendesk)
• Liaising with the development, account management and sales teams to ensure support requests are resolved in an efficient and timely manner

ABOUT YOU

You should apply if you:

• Are tech savvy and can quickly understand new systems and products
• You have excellent knowledge of Windows and Mac OS experience in Microsoft Office
• Are self-motivated with excellent communication skills both verbally and written
• You know hot to strike the balance of being both personable and professional at all times
• Are decisive and comfortable making decisions
• Know how to multitask and working efficiently in your superpower
• Have knowledge of the rental industry/process (bonus points not essential)
• Are excited about what we are doing at Vouch!

WHY YOU'LL LOVE WORKING AT VOUCH

Let’s be honest, start-ups aren’t for everyone. If you work best in a company where processes are established, rules are set and there is a ‘standard’ way of doing things, we’re probably not the place for you.

But, if you love being creative, have a knack for creating opportunities from what others see as challenges and want to work somewhere where you can be yourself and are trusted to do what you do best, then Vouch is the place for you. You’ll be part of a young, successful team with a relaxed atmosphere that allows you to both deliver and grow and expand your skills.

On top of that, here’s a few of the things that our existing team loves about working for Vouch:

🌴 23 days annual leave, plus bank holidays, plus your birthday off!

🚀 Learning and Development budget via Learnably

✨ Pension scheme

And some other perks are:

💻 Flexible working & hybrid working

🐶 Dog friendly office with our most regular fluffy visitors Oscar and Bruno

🍿 Office snacks

🎉 We work hard but enjoy letting our hair down with plenty of team socials

🤗 Exposure to the Goodlord group and the opportunities to progress that come with that

Vouch wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

Unfortunately Sponsorship is not available for this role

** Please note, as we are regulated by the Financial Conduct Authority, you are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **