Flexa
Goodlord • Sheffield, United Kingdom

Contact Centre Agent (Hybrid)

Employment type:  Full time

1–2 days/week at home

A little flex time

Dog friendly

Job Description

⏳ 35 hours per week. Monday to Saturday. Shifts between 8am-8pm rotas will be shared with at least one month's notice.

⏲ Office working hours: 9am-5pm

📍Hybrid working: Monday, Tuesday and Thursday in office (Sheffield), Wednesday and Friday working from home.

📅 Start Date - Tuesday 7th February

💷 £21,112 per annum

We are looking for contact centre agents that have experience with inbound and outbound calling and attention to detail when assessing documents. Experience on the phone, both inbound and outbound, is essential.

Time on phones will be a primary part of your role but the day to day tasks of this role can vary. Some days could be handling inbound calls or working on the live chat but other days could be assessing documents or making outbound calls.

Responsibilities will include working in the referencing queues, processing references and ensuring great customer service is provided to all customers.

ABOUT THE ROLE:

  • Working on phones, emails & live chat to solve referencing issues for our customers
  • Processing references top to bottom, working through ID, Credit, Income, Residential sections of the application
  • Placing outbound calls to referees, applicants and agents to provide them with updates
  • Identifying root causes for simple issues which cause inbound & help improve the process
  • Delivering high quality & quantity of work

Benefits and Perks:

🚀 Grow with Goodlord: your development is important to us. That’s why we have a team pot for training courses which your manager will be in charge of

🌴 Holiday: we encourage Goodlordians to make use of their time off to enjoy the world, recharge and reboot. We offer 23 day plus UK Bank Holidays.

🤗 Supporting your family: we offer Referencing Goodlordians 13 weeks of fully-paid parental leave to look after their new arrivals, in addition to statutory parental leave

🤩 Our team: we’re an energetic, sociable and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Full spec available on request*

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check (incl. DBS) via Experian before joining the team. We will only ask for references at the point of making an offer **

Unfortunately we are not able to provide sponsorship for this role.

Company benefits

We asked employees of Goodlord how satisfied they were with flexible working, and this is what they told us

Location
70%
Employees are largely happy with their working location freedom
Hours
54%
Employees are somewhat happy with the flexibility in the hours they work
Benefits
57%
Employees are moderately happy with the benefits their company offers
Work-life balance
59%
Employees feel that it can be hard to find balance at times
Role modelling
61%
Employees feel that most people work flexibly
Autonomy
77%
Employees feel that they can mostly manage how they get their own work done
Working at Goodlord

Company employees

300

Gender diversity (male:female)

50:50

Office locations

London

Funding levels

£27m

Hiring Countries

United Kingdom
What employees are saying

"I feel I have a brilliant balance between working hard and still enjoying my own time, without feeling stressed or worrying about work."

Anonymous Development Manager at Goodlord

Awards & Achievements
Most flexible Saas & Dev Software companies

Most flexible Saas & Dev Software companies

Industry awards 2022