Goodlord • United Kingdom

Contact Centre Agent (Fully Remote)

Employment type:  Full time

1–2 days/week at home

A little flex time

Dog friendly

Job Description

⏳ 40 hours per week. Monday to Saturday. Covering shifts between 8am-8pm. Shift rotas will be shared with at least one month's notice.

📅 Start Date - Tuesday 10th January

💷 £22,700 per annum - Fully Remote - UK Only (Equipment will be provided and delivered)

We are looking for contact centre agents that have experience with inbound and outbound calling and attention to detail when assessing documents. Experience on the phone, both inbound and outbound, is essential.

Time on phones will be a primary part of your role but the day to day tasks of this role can vary. Some days could be handling inbound calls or working on the live chat but other days could be assessing documents or making outbound calls.

Responsibilities will include working in the referencing queues, processing references and ensuring great customer service is provided to all customers.

ABOUT THE ROLE:

Working on phones, emails & live chat to solve referencing issues for our customers

Processing references top to bottom, working through ID, Credit, Income, Residential sections of the application

Placing outbound calls to referees, applicants and agents to provide them with updates

Identifying root causes for simple issues which cause inbound & help improve the process

Delivering high quality & quantity of work

Benefits and Perks:

🚀 Grow with Goodlord: your development is important to us. That’s why we have a team pot for training courses which your manager will be in charge of

🌴 Holiday: we encourage Goodlordians to make use of their time off to enjoy the world, recharge and reboot. We offer 23 day plus UK Bank Holidays.

🤗 Supporting your family: we offer Referencing Goodlordians 13 weeks of fully-paid parental leave to look after their new arrivals, in addition to statutory parental leave

🤩 Our team: we’re an energetic, sociable and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Full spec available on request*

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check (incl. DBS) via Experian before joining the team. We will only ask for references at the point of making an offer **

Unfortunately we are not able to provide sponsorship for this role.

Company benefits

Unlimited annual leave
Unlimited leave depending on team
Flexible hours and work from home policy (for most roles)
Weekly yoga, badminton, football and other fitness activities
Regular campaigns for wellbeing awareness and support
Hatch Financial Coaching
Personal Development Budget
Generous parental leave policy
Fortnightly sessions with Sanctus, the UK’s first mental health gym
Every Goodlordian has share options
Performance related pay, to recognise Goodlordians for their hard work
Monthly work with Day Old Eats to fuel our Goodlordians at Breakfast Club
Volunteering days
Office snacks and treats
Quarterly team socials
Annual Christmas and Summer parties
Friday drinks and huddles

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Goodlord provides and then we anonymously survey a statistically significant proportion of their employees to make sure Goodlord is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Goodlord

Company employees

260

Gender diversity (male:female)

50:50

Office locations

London

Funding levels

£27m
What employees are saying

"I feel I have a brilliant balance between working hard and still enjoying my own time, without feeling stressed or worrying about work."

Anonymous Development Manager at Goodlord

Awards & Achievements
Most flexible Saas & Dev Software companies

Most flexible Saas & Dev Software companies

Industry awards 2022