Form3 • 100% Remote (UK/EU*)

Customer Delivery Manager


Fully flexible hours

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Job Description


Our Customer Delivery Managers provide an exceptional delivery and onboarding experience to our large and complex customers. We help our customers transform their payments infrastructure, working on complex projects, leveraging Form3’s world class technology and expertise to support them on their journey. As Form3 grows, we will onboard more large enterprise customers. Our Customer Delivery Managers are key to enabling our continued growth and success.


We’re looking for a talented Customer Delivery Manager to join the Operations team and help Form3 change the way that payment infrastructure is provided to Banks across the UK/Europe. You will be the go-to person for important customer projects, managing external team communications and relationships, whilst also aligning teams internally.

The role works very closely with our customers as well as all divisions across Form3 including: Engineering, Product and Customer Success. This is a varied position with a particular emphasis on project management, technical implementation and account management. Duties include:

  • Take ownership of a customer-centric project, working closely with the commercial arm of the business
  • Primary escalation point for subject matter experts and work stream leads to help maintain focus on the project delivery
  • Stakeholder management, both internally and externally working with different teams across Form3, as well as clients and partners
  • Working alongside the internal Implementation team, plan and manage the technical implementation process
  • Focus on creating project reporting/MI, as well as reporting collateral for internal and external use
  • Report on the overall project, delivery budget/forecast as well as tracking and escalating risks and issues


We are looking for a payments and banking specialist with experience in project management, product implementation and relationship management. The ideal candidate will be comfortable facing off to enterprise customers, as well as liaising internally, reporting to all levels within the business to front internal queries. We are looking for individuals who have:

  • Experience leading large scale (enterprise) projects within/into a Bank
  • A deep understanding of payments schemes (BACS, CHAPS, Faster Payments, SEPA, SEPA Instant, or SWIFT)
  • Experience in customer facing roles, with a proven track record of building and developing relationships
  • Ability to effectively communicate with internal stakeholders and be the first point of contact for all customers
  • Experience working in a technical, software delivery and/or implementation role
  • Excellent problem-solving skills with experience in tracking and escalating risks and issues
  • Proven history planning, managing and reporting on enterprise projects in challenging/complex businesses
  • Experience and knowledge of API technology and being able to talk comfortably at a high level about these


  • 30 days holidays plus public holidays
  • 100% remote work
  • Flexible working arrangements
  • Statutory benefits
  • Health & wellness allowance
  • Remote working equipment allowance
  • Primary caregiver leave
  • Learning days, Udemy and educational reimbursement etc.
  • Mental Health support via Spill
  • Perlego subscription
  • Full details available on our careers page

Form3 appreciates that we all lead different and often really busy lives. We work remotely 100% of the time and many of us work part time. If you’re interested in hearing what different flexible working arrangements may be available, we’d love to chat. HIRING LOCATIONS

We are able to accept applications from the following countries; United Kingdom & Netherlands ABOUT US We are an award-winning cloud-native payment technology provider for financially regulated institutions. Launched in 2016, we've doubled in size year on year as we continue to redefine what a truly instant payment experience means.We celebrate diversity, promote entrepreneurialism and are committed to giving everyone a say in shaping our business. Here you will grow as a person and accomplish incredible things. A career at Form3 is empowering, inspiring and fun. Join us and help shape the future of payments.


We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. We’re united by our company values (we even created them together!) and we celebrate our unique differences.

Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be.

As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage.

If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to careers@form3.tech clearly stating your consent for us to process this data.

For more information please refer to our Recruitment Data Policy.

Company benefits

Open to part-time employees
Open to job sharing
Enhanced maternity leave
Adoption leave
Work from anywhere scheme
Summer hours
30 days annual leave + bank holidays
Enhanced sick pay
Co-working space allowance
Fertility treatment leave
Teambuilding days
Hofy home office set up
Udemy and educational reimbursements

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Form3 provides and then we anonymously survey a statistically significant proportion of their employees to make sure Form3 is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Form3

Company employees

+500 globally

Gender diversity (male:female)


Office locations

Remote (EU) / London

Funding levels

What employees are saying

"I have been fully convinced by remote working for several years, having commuted 2 hours each way to work for a long time. The fact that Form3 are geared up from the outset to be remote friendly was truly refreshing."

Anonymous Engineer at Form3

Awards & Achievements
Most flexible Finance & Insurance companies

Most flexible Finance & Insurance companies

Industry awards 2022