Flipdish • UK - London

Senior Salesforce Administrator

Remote-first – With office locations

Fully flexible hours

Dog friendly

Job Description

Senior Salesforce Administrator

We are looking for more than just a salesforce administrator. We are looking for someone strategic, commercial and ambitious who is looking to grow their career in revenue operations. Yes, we need someone who can run our brand new Salesforce instance, which has just been deployed but we also need someone who can act as a strategic thought partner to our commercial teams.

In this role you are responsible for:

  • Administering Salesforce and supplementary tools so that they become our engine for fact-based decision making and continual process improvement.
  • Helping to create a culture around CRM where our customer-facing teams feel great about how these tools meet their needs. Our customised Salesforce instance will be the ‘tool of trade’ for our teams in the frontline, not a stick to beat them with.
  • Being a force for positive change - we are looking for someone who is excited about the prospect of challenging our deal qualification framework, identifying new metrics for us to track and generally helping to level up the way that we manage and measure our pipeline.

What You'll Do:

  • First you’ll help set the foundations of our newly-deployed instance:
    • Work with our global Sales and Customer Success teams to understand their goals, challenges, and how Salesforce can serve them.
    • Use standard objects to drive the classic sales journey from Lead to Opp and then on to customer onboarding and retention.
    • Assist our Sales Reps and Customer Success Associates who use the platform - help them optimise their daily workflows and make best use this newly-introduced platform.
  • Beyond this you’ll create a tailored, optimised CRM experience for our users:
    • Use custom objects and data synch’d from Snowflake to create a bespoke experience for our different teams (i.e. how Customer Success use Salesforce will evolve to be quite distinct from Sales).
    • Think creatively and use the full breadth of functionality available in Salesforce to meet business requirements.
    • Partner with our Software Engineers and Data Analysts to stretch the limits of the Salesforce platform. Through custom integrations, the lightning UI and flow automations we’ll create an experience that our teams enjoy using.
  • Curate a backlog of improvement ideas and work to prioritise a roadmap based on effort / impact.
  • Ensure that our leaders can trust the data in Salesforce as they use it to run the business. This could mean…
    • Using validation rules and other guardrails to ensure we capture the right data
    • Getting hands-on with CSVs and data loader to ensure our teams have all the information they need in their roles

Who You Are:

  • A certified Salesforce administrator, with experience customising the platform for various needs. (Further experience with tools like Hubspot, Salesloft/Outreach, Gong/Chorus will be highly regarded.)
  • An experienced operator, with proven results in a fast-paced, growing team where you were constantly juggling short-term and long-term priorities.
  • An empathetic colleague who’s passionate about how this technology can make people’s lives easier.

What Catches Our Eye:

  • Ambition and hard work - we are a growing scale-up business who can provide endless growth options for the right hard-working and ambitious individual
  • Energy and commitment - we are interested in people looking for a life partner and not a summer fling. We are building something special here over the coming years and are looking for people to come on that journey with us.
  • People skills - we’re not looking for a Salesforce tech support robot. As one of the first hires in our new Revenue Operations team you’ll be a partner to contributors across our revenue engine.

Benefits

Too many to list on this job post! We are a growing startup that understands that only amazing incentives will attract the best talent. This obviously includes ESOP because we want all of our best employees to have skin in the game. In addition to a long list of incentives, we provide unparalleled opportunities for growth and development. If you are smart, ambitious and hard-working, we will do whatever it takes to convince you to join the Flipdish rocketship!

About Flipdish

Flipdish is a hyper growth technology company (Deloitte Fast 50) who puts hospitality brands of all sizes in control of their business growth with a digital ordering and marketing system that builds brands, grows profits and turns customers into regulars.

With a branded website, app or self-service kiosk, powered by Flipdish’s world-class technology, hospitality brands can directly accept digital orders without having to list on aggregator platforms, at a lower cost and with more control over the customer experience.

Company benefits

Open to part-time employees
Open to compressed hours
Sabbaticals
Enhanced paternity leave – After one years continuous service, Flipdish will continue to pay full basic salary for 4 weeks
Adoption leave – After one years continuous service, Flipdish will continue to pay full basic salary for 26 weeks
Work from anywhere scheme – You can spend up to 90days a year away from home and we're happy with that :-)
Summer hours
25 days annual leave + bank holidays
Enhanced sick pay – Receive up to three months paid sick leave in any 12 month rolling period
Pregnancy loss leave
Teambuilding days
Teambuilding holidays

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options Flipdish provides and then we anonymously survey a statistically significant proportion of their employees to make sure Flipdish is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at Flipdish

Company employees

320+

Gender diversity (male:female)

Implementing initiatives to reach our 50:50 goal

Office locations

Fully Remote with offices in Dublin, London, New York, Paris

Funding levels

$100m (Series C) investment from Tencent, and Tiger Global, and we couldn’t be more excited. (Jan 2022)
What employees are saying

I love that I don't have to travel to the office every day. It saves me so much money! I can also go visit my family who live in another country and work from there so I don't have to use my holiday allowance.

Anonymous Flipdish Employee

Awards & Achievements
Most flexible Retail & Ecommerce companies – 2nd

Most flexible Retail & Ecommerce companies – 2nd

Industry awards 2022