Customer Success Associate - Ireland

Job Description

Customer Success Associate - Ireland

Flipdish allows restaurants to take orders online in an instant. Our technology powers millions of transactions across thousands of restaurants worldwide. With a branded website, mobile app, or self-service kiosk powered by Flipdish’s world-class technology, hospitality brands can directly accept digital orders without having to list on marketplace platforms.

You’ll join us in an incredibly exciting phase of transition and growth, as we rapidly expand our development and product teams in Ireland, UK, and internationally.

Flipdish Mission Statement: “To be the market leader for white-label online ordering globally, with a focus on customer and employee success.”

Role

Due to our continued growth, Flipdish is seeking an enthusiastic Customer Success Associate .

This person will join the Success & Sales team in Ireland with the opportunity to build meaningful relationships with Flipdish customers and help the Irish hospitality industry thrive!

The successful candidate for this role will be looking for an exciting new challenge in a hyper-growth environment. You should have a passion for building and developing business relationships and be willing to take on new challenges and input to the company’s growth.

What we need from you

• Ensure our customers are getting maximum value from their partnership with Flipdish
• Look after a client book of around 300 small-medium spend accounts
• Expand our revenue potential in accounts, increase renewal rates, and reduce client churn
• Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores
• Align with the Customer Success Team and Management Team around key metrics and objectives
• Interpret and drive action on “at-risk” customers

You must have:

• Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role
• Proven track record in positively growing accounts and minimizing churn
• The ability to look at longer-term plans and set the direction for clients
• Results-focused with a can-do-attitude
• Comfortable in using data to make decisions
• Consistency in smashing targets and goals
• An open, honest, and collaborative working style

It’s a bonus if you have:

• Knowledge of the products that Flipdish offer
• Worked in a rapidly growing business

Benefits

Too many to list on this job post! We are a growing startup that understands that only amazing incentives will attract the best talent. This obviously includes ESOP because we want all of our best employees to have skin in the game.

In addition to a long list of incentives, we provide unparalleled opportunities for growth and development. If you are smart, ambitious and hard-working, we will do whatever it takes to convince you to join the Flipdish rocketship!

No business embodies diversity like the food business. And at Flipdish, we're all about empowering those diverse, local, independent businesses - all over the planet. For us,

diversity isn't a checkbox. It's embedded in how we work. We are committed to building an inclusive and diverse team that represents a variety of backgrounds, perspectives, and skills - all working together in an open, honest and transparent culture. Because our strength comes from embracing our differences: differences that reflect the diverse customers we serve.

Please note that for this role we only accept applications from candidates directly. No recruitment agency assistance is needed.

About Flipdish

Flipdish is a hyper growth technology company (Deloitte Fast 50) who puts hospitality brands of all sizes in control of their business growth with a digital ordering and marketing system that builds brands, grows profits and turns customers into regulars.

With a branded website, app or self-service kiosk, powered by Flipdish’s world-class technology, hospitality brands can directly accept digital orders without having to list on aggregator platforms, at a lower cost and with more control over the customer experience.

Started in 2015 by technology entrepreneurs James and Conor McCarthy, Flipdish is headquartered in Dublin with a team of 380+ digital food retailing enthusiasts, 7000 active clients across 25 countries with teams in Ireland, UK, Spain, France, Germany and the US.

Flipdish Mission Statement: “To provide food businesses with the best-in-class tools and support they need to win.”