Senior Partner Success Specialist - Italian Speaker

Job Description

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
THE ROLEReporting to the Partner Success Team Lead, you will develop relationships with partner's decision makers and manage partner health at every stage of the lifecycle; You will be a trusted advisor to Farfetch partners, addressing their needs, strategic goals, and operational targets. You will ensure that all operational/technical activities are aligned with the strategy for each partner, allowing the full potential of the partnership to be achieved.

WHAT YOU'LL DO

• Manage onboarding so that the foundations of the partnership are well established from the start;
• Lead the development of operational solutions based on partner requirements and guide partners to achieve operational success with Farfetch;
• Manage partner's adoption and development of best practices, constructively challenging them to improve their operational processes;
• Be the internal voice of partners from an operational perspective;
• Monitor operational KPIs and act accordingly;
• Develop tailored success plans maximizing partner's performance supporting their business expansion and operational excellence;
• Anticipate business risks based on existing data and historical behaviors and implement corrective measures;
• Build and present monthly/quarterly/seasonal business reviews;

WHO YOU ARE

• 5 years experience in success/account management environment (sales can also be considered) in a B2B environment;
• Previous experience in Retail operations;
• Experienced in process optimization, organization and planning;
• Experienced in analytics and ability to extract, interpret and story tell data;
• Experienced in implementing successful strategies and achieving ROI and other measures of success;
• Experienced in negotiation, with commercial orientation;
• Experienced in and knowledgeable of E-commerce and luxury retail is a plus;
• Fluent in English and Italian (C level);
• A professional with advanced Microsoft Excel (can maintain complex spreadsheets)

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program
• FARFETCH Equity plan

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

We want you to focus on developing relationships with the Farfetch Boutique partners, responsible for onboarding and ensuring partners operational success.