4 days/week at home
Core hours 11–3
Job Description
Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop-shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality.
Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
RETAIL
We're a collaborative and creative team, utilising our expertise and passion in product and styling combined with state of the art technology, to deliver a truly unique and personalised shopping experiences for our clients, both in store and online.
LONDON
Our two retail boutiques are located in London. Our flagship boutique is located on Brook Street in the heart of Mayfair, and comprises four stunning levels of architectural delight, a unique edit of luxury fashion, and allows for an immersive customer experience connected at all touchpoints. Our Browns East boutique is located in Shoreditch and is a real creative and artistic hub; a true gem in the local community.
THE ROLE
The Senior Operations Specialist helps accomplish the Browns Vision to be the luxury retail experience of the future and our mission of being the most conscious and connected luxury experience in the world. Reporting to the Senior Customer Operations Manager, you will promote a luxury customer experience by creating and optimising seamless, efficient and sustainable operational processes. This is an exciting role, working across retail operations, customer experience, service and company wide projects.
WHAT YOU'LL DO
- You will support the stores, club and export teams to achieve a luxury customer experience and commercial value to the business through operational excellence.
- You will support driving improvements on Measurements including Customer (NPS, Trust Pilot), Operational (Out of Stock) and Commercial (ATV, Conversion).
- You will work in collaboration with the customer care team and "Joy of Service" team to guide Measurement improvements and explore opportunities to further enhance the Browns Customer Service / Services proposition.
- You will use your retail operations expertise, collaborative approach to play a meaningful role in important projects and teams.
WHO YOU ARE
- You are collaborative, experienced in working in teams and coordinating matrix projects.
- You are strategic with the ability to forward plan, identify risk and opportunity.
- You have experience in process design, optimisation and improvement.
- You understand logistics and can work through complex, multi-channel procedures.
- You have with experience reducing costs, increasing sales and delivering added value.
REWARDS & BENEFITS
- Equity within the Farfetch group and annual bonus/or commission.
- 33 day holidays per year plus holiday trading.
- Flexible benefits - Private Insurance, Dental Insurance, Season Ticket Loan, Employee Saving's Isa's, ClassPass and more
- Discount of 50% off at Browns
- Life Insurance, Critical Illness Insurance & Pension Scheme.
- Flexible working environment and more!
EQUAL OPPORTUNITIES STATEMENT
- Browns Fashion is an equal opportunities employer ensuring that all applications are treated equally and fairly throughout our recruitment process. We are determined that no application experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our positively FARFETCH strategy throughout our business, partnerships, and communities.
Browns are hiring a Senior Operations Specialist who will help achieve the Browns Vision to be the luxury retail experience of the future.
Company benefits
The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility
First we assess the flexibility options FARFETCH provides and then we anonymously survey a statistically significant proportion of their employees to make sure FARFETCH is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.
We ask the hard questions so you don’t have to.
Working at FARFETCH
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