Flexa
FARFETCH • UK London, United Kingdom

Private Client Stylist - German Speaking

Employment type:  Full time

3–4 days/week at home

Core hours 11–3

Job Description

PRIVATE CLIENTWe’re dedicated to amazing our special customers through our luxury personalised service. We’re a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we’re unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through FARFETCH.
LONDONOur London office is located in Old Street, London’s tech hub, and is home to a broad range of teams including Commercial, Marketing, and Product. Our open plan space is ideal for collaborative working and sharing ideas, or you can enjoy some quiet time in our dedicated library. We also have a large outdoor terrace which is the perfect spot to have a team lunch or host events.
THE ROLE Embedded in our Private Client team we are looking for a Stylist with strong commercial acumen and a deep knowledge of luxury fashion, who will help cultivate and develop relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player. This position will be responsible for engaging and driving customer loyalty through a variety of engagement and selling activities in collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience.

WHAT YOU'LL DO

  • You will develop the Farfetch Private Client base (a portfolio of 100+ top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects to introduce them to the Farfetch Private Client service.
  • You will confidently segment your client book to achieve maximum impact in personalising the client experience and optimize engagement based on individual preferences and shopping behaviour.
  • You will champion customer service and always exceed clients expectations and maintain client relationships to the standards required to enable achievement of personal sales targets and related KPI’s.
  • You will develop an awareness of the company strategy and stay aware of the company organisational objectives and consider this when defining personal objectives and goals.
  • Work closely with the Private Client Manager to analyse data on weekly and monthly reporting whilst providing comprehensive feedback on assigned contributing projects and regional information.
  • You will develop an understanding of key tools including Looker and Salesforce and use these to analyse data to identify key trends and focus areas to drive sales with your client book and make decisions to help drive your overall business performance.
  • Using a range of data and creative tools, you’ll build personalized and inspiring assets for your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.
  • You will think creatively to propose acquisitions events to co-host with Senior Stylists well as attending external networking and social events.
  • You will share knowledge on products, brands, and trends with your clients and the team.

WHO YOU ARE

  • You have fluency in German and English
  • You’ll have proven experience in fashion sales (luxury preferable), with a track record of exceeding sales targets with the drive and motivation to sustain this.
  • You’ll have deep knowledge of current, international fashion trends, designers and products, and a passion for styling and storytelling.
  • You’ll have the ability to approach situations and make decisions that are commercially driven, understanding what drives business success and the factors that influence that success.
  • You’ll have an existing strong client book consisting of a majority client base situated in the UK and Europe.
  • You are an active listener and can create a positive working environment through speaking and creating empathy with clients and colleagues.
  • Proven ability to to negotiate, engage & build customer relations (clienteling) Strong computer literacy and proficiency in using Microsoft Excel and Powerpoint Presentation.
  • An excellent team player but also able to work on own initiative Excellent organizational skills and able to meet deadlines Comfortable with ambiguity, adopting a flexible approach.

FARFETCH is looking for a Stylist to join their Private Client team to help cultivate and develop relationships with our most valuable clients. This role will be ideal for someone with experience of building a client book within the luxury fashion industry and working with individual sales and commercial company targets.

Company benefits

Sabbaticals
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
FARFETCH Equity plan
Flexible benefits scheme - from Private Healthcare and Dental insurance to fitness classes with ClassPass, there is something for everyone!
32 days holiday including flexible public holidays - to use on public or religious holidays of your choice
2 GiveBack Days a year - to volunteer for a social cause of your choice
FARFETCH and Browns discount - to experience both brands as a customer

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options FARFETCH provides and then we anonymously survey a statistically significant proportion of their employees to make sure FARFETCH is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at FARFETCH

Company employees

6000

Gender diversity (male:female)

60/40

Office locations

London HQ with a global presence

Hiring Countries

United Kingdom